My esteemed colleague and comrade in digital arms, Jemima Kiss, Twittered this very astute observation, in less than 280 characters, about Twitter and use of the micro-blogging application by news organisations:
jemimakiss: Common mistakes news orgs make with Twitter 1) That it’s all about Twitter, rather than how people are actually using Twitter and..
jemimakiss 2) They get fixed on using a tool, like Twitter, rather than working out what they want to do & finding the best tool for it. That is all.
She’s spot on when it comes to Twitter. There is a tendency for organisations to rush with the herd to a new social media service or site without thinking about what, editorially, they are trying to achieve. I’ve seen the same thing happen with blogs and Facebook. After entering the mainstream, some journalists demanded their own blog. Why did they want a blog? They saw it as a back door to having a column. They had always wanted an opinion column because it was a sign of status and as we all know, blogs are just opinion (sarcasm noted). A typical conversation in the industry might go like this:
Editor: How often are you planning on updating your blog?
Aspiring columnist: Oh, once a week should do.
Editor: Were you planning on linking to anything?
Aspiring columnist: Why would I do that? This is my column, er, I mean blog.
Editor: Are you going to take part in the conversation and respond to comments?
Aspiring columnist: No, of course not. I’m far too busy for that kind of thing.
Editor: So why do you want a blog instead of a column in the newspaper?
Asprining columnist: *silence*
That’s not to say that the journalist wouldn’t get their own column, er, I mean blog, thus continuing traditional media’s focus on celebrity over interactivity. Some journalists make incredibly good bloggers, but when a blog is used simply to replicate what possible in print, it is an editorial waste.
Functionally, there might not be a great difference between a column-with-comments and a blog, but editorially, there is a huge difference.
- Bloggers post frequently.
- Bloggers take part in the conversation and respond to comments and questions.
- Bloggers link to the conversation on other sites.
Blogs take part in a distributed conversation in ways that columns rarely do, whereas columns – even ones with comments – provide a relatively closed, introspective conversation.
Jemima has flagged up how much the same is happening with Twitter. This all comes down to understanding how social media differs from traditional uni-directional publishing and broadcasting and thinking about the editorial concept and the unique opportunities for engagement.