links for 2008-08-05 [delicious.com]

Trust: Journalists, audiences and countries

For some editors, it’s a dream story. It includes a British computer hacker who took down US military computer networks, taunted the American military, threatened to “continue to disrupt at the highest levels” and alleged that the security “stand-down” before 11 September was no mistake. As if that wasn’t enough, the hacker admitted to breaking into the systems, but only because he was looking for evidence of alien technology.

It’s the kind of story that sounds too good to be true. Unfortunately, most of the coverage in the British media has played fast with the truth and have left many claims by the hacker, Gary McKinnon, and his legal team unchallenged.

McKinnon has spent years fighting extradition. He and his legal team claim that he will be sent to Guantanamo and that American officials have said that they want him to ‘fry’. They said that US officials threatened him if he didn’t plead guilty and accept a plea deal, a claim that US officials denied in affidavits. In actual fact, some claims of threats of harsh treatment were based on an unrelated case in Canada in which a prosecutor said on Canadian television when asked to describe ‘stringent conditions’ a person might face if they didn’t agree to a plea bargain responded: “You are going to be the boyfriend of a very bad man if you wait out your extradition”. McKinnon’s legal team never claimed that such threats were made to McKinnon, but the insinuation successfully upped the ante.

The story also feeds into popular upset in Britain over what is widely seen as an unfair extradition treaty with the United States. This is despite the extradition request being made in 2002 under a previous treaty and not the contentious Extradition Act of 2003. CORRECTION: While the proceeding began before the treaty came into force, the filing came under the Extradition Act of 2003. Some have argued that the US government purposefully waited although the accusation is not supported by any reporting. Under the 2003 treaty, to approve extradition, the judge must be satisfied that the request contains admissible evidence of the offence sufficient to establish a prima facie case against the person. This requirement does not apply in respect of extradition requests from the USA, Canada, Australia and New Zealand. (emphasis added)

Public upset over the treaty reached a fever pitch in 2006 when the US succeeded in extraditing three bankers who were charged with fraud relating to the collapse of Enron. After initial hostile coverage towards the bankers, their legal and PR team crafted a strategy to focus on the treaty. Ex-Guardian journalist Nick Davies explained the PR stragegy:

Fleet Street must stop talking about the alleged guilt and extravagance of these three men and must focus instead on one single aspect of their case, the new Extradition Act under whose terms the three men now faced trial in Texas. The act had been rushed through Parliament in 2003 as an aide to the extradition of terrorist suspects and yet here it was being used against businessmen.

The PR firm pushed the angle that the three bankers would never receive a fair trial in Texas, and the coverage traded on stereotypes about American ‘rough justice’.

After the case, it came to light that the British Financial Services Authority provided American authorities with the evidence to charge the bankers. The uproar over the treaty in Britian led officials to press for approval of the treaty by the US Senate. The US Senate ratified the treaty unanimously on 30 September 2006. (Some British journalists might want to update their reporting on the subject.)

Gary McKinnon’s legal team have followed much the same route, now claiming that his civil rights would be violated by serving time in terrible American jails. After losing his appeal before the Law Lords, he told The Independent:

All the time you hear about the rapes and beatings. Just the other month I read an Amnesty International report about how prison guards were using their stuns guns too much. As someone accused of supposedly attacking their country, I can’t imagine I’d be too welcome, either.

There is a popular view that Gary McKinnon should be tried in British courts as a British citizen. It’s a similar argument made by conservatives in the US against extradition and international criminal bodies like the International Criminal Court. It is an argument that claims that extradition infringes on the sovereignty of a nation and imposes the law of one nation on another’s citizens. McKinnon stated a not uncommon view of US-UK relations in The Independent interview:

“I’m very angry,” he says. “I genuinely believe that we are the 51st State. You see it everywhere you go, not just our foreign policy, but in our schools, our hospitals and now our courts. The British Government simply bends over backwards for America.”

I think a more compelling question raised by the case is whether a person accused of computer crimes should be charged where he or she was when the crime was committed or where the ‘victim’ of the crime was. That’s a fair question in this virtual age in which a person can commit a crime half-way around the world with the click of a mouse.

Myths in the Media

I’m a bit surprised and disappointed that after falling for the PR campaign by the NatWest Three, that the British media would fall for the same approach by McKinnon, aka the Crouch End One.

Let’s take this point by point.

Myth 1: McKinnon is going to be declared an enemy combatant and disappear into George W Bush’s extra-judicial black hole, Guantanamo.

The Indy says: “Even worse, because Mr McKinnon’s hacking adventures targeted military computers, America could chose to prosecute him as an ‘enemy combatant’ – the same status given to those left in legal limbo at Guantanamo Bay”. ITV is even more sure of his fate: “But he could be sent to Guantanamo Bay as a terror suspect if the US succeeds in extradition proceedings.”

Facts: He has been indicted in US federal court with seven counts of computer fraud and related activity. This is a civilian court. ZDNet.co.uk says that former FBI legal attaché Ed Gibson wrote a letter in April 2003 saying that the US retained the right to try McKinnon under US military law. UPDATE: A source close to the case has disputed claims by the defence team that the letter reserved the right of the United States to try McKinnon under military law. The issue of military trials would only have come up, the source says, in the context of clarifying that McKinnon would not be tried under military jurisdiction.

However, at the extradition hearing in 2006, US officials gave the judge assurances that this case would remain in civilian jurisdiction. The BBC reported:

Receiving this guarantee meant, (District) Judge (Nicholas) Evans said, that “any real – as opposed to fanciful – risk” of Mr McKinnon being sent to Guantanamo had receded.

Furthermore, the US Supreme Court has been chipping away at the legal framework that allows Guantanamo. As the judge said, the idea that Gary McKinnon might end up in Guantanamo is ‘fanciful’. Yet, that angle still appears routinely in reporting here. British commentators keep repeating that he’s no terrorist, but the US hasn’t accused him of being one. They’ve only accused him of breaking into US military networks and causing hundreds of thousands of dollars of damage. (For the curious, the damage estimates are calculated by multiplying the hourly rate of military staff by the number of hours it took them to repair the alleged damage.)

Myth 2: The US is angered at his resistance to extradition. The US military is embarrassed by the intrusion and ‘want to make an example of him’. They will give him the maximum sentence, a ‘life’ sentence, condemning him to die in a US prison.

Facts: Gary McKinnon was offered a plea deal, standard practice in the American justice system. While British audiences might find such deals unseemly, they are common in the US. By offering a guilty plea, criminals also are often seen as taking the first step towards taking responsibility for their crime. They also save the costs of a trial, and as the Lord Brown noted:

No less importantly, it is accepted practice in this country for the parties to hold off-the-record discussions whereby the prosecutor will accept pleas of guilty to lesser charges (or on a lesser factual basis) in return for a defendant’s timely guilty plea.

Also from Lord Brown’s ruling, we have the facts of the plea offer:

On this basis it was likely that a sentence of 3-4 years (more precisely 37-46 months), probably at the shorter end of that bracket, would be passed and that after serving 6-12 months in the US, the appellant would be repatriated to complete his sentence in the UK. In this event his release date would be determined by reference to the UK’s remission rules namely, in the case of a sentence not exceeding four years, release at the discretion of the parole board after serving half the nominal sentence, release as of right at the two-thirds point. On that basis, he might serve a total of only some eighteen months to two years.

McKinnon told the BBC this week that the Americans would not put the plea deal in writing. He said that he initially agreed to the deal, but that US officials wouldn’t guarantee it. In his words: “They said: ‘No we can’t put it in writing.’ Only a fool would have gone across.'” (Listen to the 5Live interview.) He told Jon Ronson in the Guardian:

“They said, ‘If you incur the cost of the whole extradition process, be a good boy, come over here, we’ll give you three or four years, rather than the whole sentence.’ I said, ‘OK, give me that in writing.’ They said, ‘Oh no, we can’t do that.’ So they were offering a secret trial, no right of appeal on the outcome, no comment to the newspapers, and nothing in writing.

That’s not true. The Lords said the deal was in a ‘lengthy document’.

Supporters, including his mother, have said that in the UK he would face a lesser sanction, possibly nothing more than community service. This also isn’t true. In the ruling denying his extradition appeal, Lord Brown said:

As the Divisional Court itself pointed out, the gravity of the offences alleged against the appellant should not be understated: The equivalent domestic offences include an offence under section 12 of the Aviation and Maritime Security Act 1990 for which the maximum sentence is life imprisonment.

Why hasn’t he been charged in the UK? At least one reporter said the British Crown Prosecution Service dropped the charges because McKinnon didn’t illegally access any British computers.

McKinnon also said that he would gladly serve in a few years in a British jail but not ’60 in an American prison’. He has consistently played on the idea that he would face ‘disproportionate’ punishment in the US, saying that he would spend the rest of his life in a maximum security prison where he might face reprisals from patriotic prisoners. Even if he was successfully extradited and convicted, the Associated Press (UPDATE: see bottom of story, the link to the original AP story on Google had expired), quoted one of the prosecutors who filed the original charges as saying:

A 60-year sentence is “extraordinarily unlikely,” according to Scott Christie, who was the lead prosecutor in the case in New Jersey before going into private practice. …

“His general exposure would be in the range of between three and five years,” he said.

I have yet to see a British report includes that quote from the Associated Press. In US coverage, reporters often include the top figure for sentencing, but always put it in terms of a more realistic sentence considering the particulars of the case.

Myth 3: Unnamed American officials have said that they want McKinnon to ‘fry’.

Facts: This is irrelevant. Even if an American official said this, he’s not charged with a capital offence. He is in no risk of being executed, and again, it plays into popular upset about capital punishment in the US. This allegation is meaningless in this case.

Why am I so exercised by this?

I started with a general unease about the coverage of this case, but after a few days of digging, this unease has given way to upset. I’ve worked for British journalism organisations for 10 years. I’ve been cheered by the more critical coverage they have given of the US, coverage that comes from a distance that would be difficult for an American journalist covering his or her own country. But occasionally, I’m also disappointed when they get basic facts wrong because they are dealing with a different government or justice system that they don’t always understand.

Living in London for three years, I am familiar with some of the tensions between the United States and Britain. There is legitimate upset over Guantanamo, especially the fact that British citizens have been locked up there. There is disgust in some circles about the continued practice of capital punishment. There was and still is legitimate upset about the Extradition Act of 2003. It was seen as forced through Parliament in the wake of the 11 September attacks and a capitulation to George Bush’s War on Terror. I can understand all of this.

As is often said, journalists are entitled to their opinions, but not their own facts. The general coverage of this story has been appalling. It has been fed by legitimate issues that some Brits have with the United States, but it’s now being used to feed anti-American sentiment. I’m more than happy to take my country to task for its failings, including when it abuses the ‘special relationship’ with Britain. I can understand British journalists who are sceptical of the American government, but the coverage of this story is factually inaccurate and antagonistic.

If only the shortcomings in coverage of the US were isolated to this. I become frustrated when journalism with an agenda relies on stereotypes and prejudice instead of solid reporting. I was shocked by domestic reporting in the US in the lead up to the war in Iraq that poked fun at European countries who would not support the war. I thought it was a particular failing of the American media. Unfortunately, I was saddened to discover that such sensationalist and derisory coverage is all too common in the British media in coverage of the US. It makes me feel decidedly unwelcome in my adopted home.

NPR’s On the Media and ‘Comments on Comments’

As I’ve mentioned before, National Public Radio’s (US) On the Media is part of my weekly podcast diet. It was an interesting look at three different views on internet comments on articles and radio programmes. Host Bob Garfield interviewed This American Life’s Ira Glass, ‘professional writer and critic’ Lee Siegel and Roanoke Times editor Carole Tarrant. It spawned a round of very interesting blog posts and comments – Comments on comments on comments, as Jeff Jarvis put it. It soon spilled out onto Twitter from with an interesting discussion between Jay Rosen and Kevin Marks.

Kevin Marks comments on NPR's On the Media

Jeff says:

But I’ve argued that we’re looking at commenting the wrong way. We spend so much of our time playing wack-a-mole with the dirty little creatures who dig up the garden that we miss the fruits and flowers. It is far more productive to curate the good people and good comments — whether they occur under an article or, better yet, via links — than it is to obsessively try to clean up life, which can’t help but be messy.

The tsk-tskers treat the web as if it is a media property and they judge it by its worst: Look what that nasty web is doing to our civilization! But, of course, that’s as silly as judging publishing by the worst of what is published.

And I have to agree with Jeff that it’s a bit rich for Gawker to be arguing against comments on newspaper sites. On the Media linked to the post, and Gawker sounds like many in the newspaper industry who pine for a simpler time when newspapers enjoyed a near monopoly when it came to people’s time and attention. Channeling their inner newspaper nostalgist, Gawker says:

Newspapers have more important things to do than worry about comments—like, say, report the stories that blogs so desperately need in their 24-7 quest for content! After all, blogs are often not equipped to regularly break the news, and we need content to chew on.

Of course, comments are OK on Gawker because they’re a blog, they argue. Might the mighty Gawker be a suffering a crisis in ComScore with all the competition?

Of the three points of view, I almost said Amen out loud as I travelled on the Tube when Roanoke Times editor Carole Tarrant said, that she was surprised that newspaper are still having this conversation.

It’s not the Wild West. I don’t believe in putting comments on every story. … I thought we had this (conversation) in 2002, and papers are getting in this conversation and acting surprised that there is this ugliness out there.

She then goes on and lays out a considered approach to comments and communities online. After the Virginia Tech shooting, they originally put up their standard message board. They took it down when it devolved into a loud discussion about gun rights and replaced it with a tribute site from Legacy.com (in the interest of disclosure, a good friend of mine works for Legacy), a site that powers the obituaries of several newspaper sites. The message boards are moderated by Legacy.com, and she said that the tribute site is still active.

Derek Powazek also wrote an excellent post criticising the On the Media segment. The main problem he saw with the piece was that Bob Garfield “lumps all commenters, and commenting systems, together. On the web, not all comments are created equal”. He says:

Yes, if you open your site to comments from people who do not have to register or create an account, you’ll get a lot of unfiltered craziness. That’s because you’re not doing your job as a host. Imagine a newspaper of infinite pages with no editors where anyone with a keyboard could contribute. Sounds fun to me, but not a recipe for consistent thoughtfulness. …

The story completely missed moderation queues, reputation management systems, or any of the hundreds of comment systems built over the last decade to address this very problem.

I’m with Derek. The media never focus on positive communities online, but it’s not just the media’s coverage of online communities that needs to improve. Most online communities hosted by media companies could use some improvement, but as Derek points out, there are tools and a lot of experience out there. Unfortunately, most of it is either outside of media organisations or was lost when digital departments at news organisations were gutted after the dot.com crash.

Some of the solution to improving online communities and conversations on websites is using the best technology, but there are also content and culture issues to be aware of. Kevin Marks shares wisdom and lessons learned about online spaces. For people who are part of internet culture, some of this is well known, but it’s not common knowledge in media companies. (I’m fortunate to work with one of the best in the business, Meg Pickard, our head of communities at the Guardian.) Kevin highlights some great work done in terms of online communities and some common traits of those communities that don’t work:

The communities that fail, whether dying out from apathy or being overwhelmed by noise, are the ones that don’t have someone there cherishing the conversation, setting the tone, creating a space to speak, and rapidly segregating those intent on damage.

News websites were never a ‘build it and they will come’ proposition, especially in today’s distributed world, and in the rush to build communities so that they will come, news oganisations are building the spaces but sometimes not preparing for when people come. Get enough people together online or offline, and not all of the experience will be positive or pleasant. The response shouldn’t be to shut down the community and bar the door.

News organisations need to look outside of their immediate area of experience and find communities that have worked and learn from them. This isn’t an area of blue-sky experimentation. There is a lot of experience and expertise out there. With a lot of this, news orgs will just have to look beyond other news orgs. There’s a big world out there on the internet, but it’s not always scary.

UPDATE: As Jay Rosen says via Twiter: “Jeff Jarvis tells Bob Garfield to join the conversation, and points out how many people online did the homework he didn’t.” Jeff highlights not only posts but excellent contributions from Doc Searls and Tish Grier in his comments. There is a lot of history to be learned from, and news organisations don’t need to re-invent the wheel or feel that they are starting from scratch.

In defence of news orgs, I not only believe but have said publicly, that when the media adds community features, they need to be ready to manage that community from day one because they already are dealing with large amounts of traffic. They often run into teething problems that most communities don’t reach until much later.

technorati tags:

Technorati Tags: , ,

‘Should journalism degrees still prepare students for a news industry that doesn’t want them?’

Paper Cuts newspaper job cuts blog

Paul Bradshaw invited me on Twitter to answer this question on Seesmic recently, and Paul reported on the responses on his blog. He asked the question in light of a punishing wave of redundancies, many in US newspapers, and hiring freezes and programme cuts in the UK. The blog Papercuts lists 6358 job cuts in US newspapers already in 2008.

Here’s the full conversation:


One of my comments:

So many journalists think ‘If I’m a good writer, that’s all I need’. That’s bullshit. There is an arrogance among journalists about the craft of writing. Journalism students will need more than the ability to craft a good sentence.

not only caught Paul’s attention, but also “twenty-something regional newspaper journalist” Joanna Geary (what’s your new shiny title Joanna?) and my colleague Roy Greenslade. I’m not entirely sure why that hit such a nerve. (The particular comment is in a separate video on YouTube.)

One comment that caught my eye was that of David Cohn:

Partly because news organisations have a culture similar to the military, there’s a chain of command and no leeway to make your own decisions. Journalism schools are equally structured.

That’s interesting, and I think it’s one of the cultural conflicts that I’m seeing as news organisations integrate their digital departments. For my first online journalism job in 1996, I was an army of one. The news director admitted she could manage everyone’s time in the newsroom down to the second except me. My next jobs at Advance Internet (MLive.com) and the BBC, I was either part of a small team or working in a foreign bureau, far from the command centre. It’s a challenge as we move from these flat, often extremely collaborative, environments to these military environments with a lot hierarchy and rank. In some ways, it’s a sign of the success of the digital departments that they are being brought into the core of the business, but hopefully, the departments can be integrated without losing the collaborative spirit.

Technorati Tags: , ,

John Zhu’s top tips for encouraging cultural change

After I responded to John Zhu’s post about battles lines in the recent ‘curmudgeons’ versus young journalists flap, John left several thoughtful comments. John said in his first comment:

I’ve found that the only way to defeat the resistance and win over the skeptics is to keep at them and continuing to engage them. Can it be frustrating as hell? Yes! Does it always work? Of course not! But it works more often than if you just give up. Treating skeptics as your enemies will in fact turn them into enemies.

I’ll admit it. I first bristled a bit at John’s comment, but as I recommend to other journalists, I never respond to a comment in anger. I bristled because as I said in response:

If there was a moment where I stopped short reading your post, it was because I felt it was a call for digital staff to keep putting out more effort to engage than sceptics. Yes, it’s still the reality we live in, but it’s not a fair or realistic expectation for digital staff to be more magnanimous, especially when we’re often in the weaker political position in our organisations.

And I drew a distinction between sceptics and obstructionists, saying: “I don’t even see this as sceptics versus digital natives conflict. Journalists are all to some extent paid sceptics. I see this as a problem with obstructionists.”

I’m glad I waited to respond until after we had exchanged a few e-mails, and I had a chance to understand where John was coming from. He responded with some really good advice on how to win over the sceptics and not only achieve short term goals but encourage cultural change. It’s a great comment, well worth reading in full. He gives a specific example of project he worked on and the lessons he learned:

  • Become intimately familiar with the processes that you are trying to change before changing them.
  • Be sure to get input from the people who will be most affected by the changes you’re considering.
  • Do your homework on your plan. The more detailed, the better. Vague pronouncements tend to draw more skepticism for being impractical. Play the role of the skeptic and assault your plan for all its shortcomings so you can anticipate some of the criticism and devise solutions/responses.
  • As much as possible, pitch your plan from the perspective of how it will benefit the people who will have to change their routines to make it work. The biggest motivation anyone has for changing their routine is how it will help him/herself (aside from the “do this or your job is in jeopardy” thing, which is a threat, not a benefit). Your plan’s main goal may not be to benefit those people, but as long as it gets their support, who cares?!
  • Be willing to make some compromises as long as they don’t jeopardize the major goals of what your plan is trying to do.

Thanks John for sharing some really good advice.

I think one of my biggest challenges in the last few years has been shifting from a journalist with licence and autonomy to innovate to being an editor with management responsibilities. I’m going to keep these tips handy.

Technorati Tags: ,

‘Brick walls let you show your dedication’

I thought I had shown this video to Suw. The link is probably in her inbox, but she hadn’t seen it. And I hadn’t watched it the whole way through. But when I saw the story that Carnegie Mellon Professor Randy Pausch had died from cancer, we sat down and watched it together. What a loss in so many ways, but his ‘Last Lecture’ is such a gift from a talented and dedicated teacher, husband and father. It’s an hour and 16 minutes long, but it’s worth every minute.

I took two things away from the video. One, I’m even more dedicated to enjoy every minute that I have with friends, family and with Suw. Condolences to Randy’s wife, children, friends and colleagues.

Two, Randy said several times that brick walls give you the opportunity to show how much you want something. Sometimes in my work as a journalist, I feel frustrated as I push against brick walls. The simple equation for calculating work is:

Work = force x distance

Sometimes, when you’re pushing against the brick walls, the equation looks like this:

Frustration = force x resistance

And sometimes it seems that frustration reaches an infinite level because the resistance increases in direct proportion to the amount of force applied. But throughout Randy’s talk, he kept coming back to the ‘head fake’, the Jedi mind to help you achieve your goals. For example, his team has worked on a programme called Alice that will ‘trick’ students into learning computer programming. They will learn programming through telling a story. I am hoping to download it myself, and Suw is planning on showing it to our niece. It sounds like a truly great professional legacy that he is leaving.

Thanks Randy for reminding me to focus on my dreams and dedication and not the obstacles. I’m taking stock of my dreams and thinking new ‘head fakes’ for the dreams that I am working on now. Bis vivit qui bene vivit

Technorati Tags: , ,

links for 2008-07-25

Local can work, complete with facts and figures

In the recent round of virtual mud-slinging in the ‘curmudgeons’ versus digital journalists, one of the arguments by way of assertion is that hyper-local doesn’t work. It is, of course, a reductionist argument, lumping together a wide range of strategies. A lot of the assertions are short on facts, but Vickey Williams at the Readership Institute highlights two dailies that are succeeding in creating local community. From the Bakersfield Californian:

My thought is that it’s because this paper lives up to its role as an essential connector and network builder. Some stats from Molen this week: 1,192 individual Bakersfield.com blogs launched since the newspaper’s site began hosting weblogs two years ago this month; 314 updated within the last three months. Add in the newspaper company’s nine other sites (including MasBakersfield, NorthwestVoice, NewToBakersfield; and their newest, RaisingBakersfield.com) and the number goes to 2,780 blogs launched, of which 655 have been updated in the last three months.

That community content represents about 18 percent of Bakersfield.com’s traffic and 25 percent of total traffic throughout the local network of sites, Molen said. “It is easily the fastest growing source of traffic for us.”

Another interesting metric is the number of people who have created public profiles in the company’s online social network, and in doing so, essentially endorse its brands. For Bakersfield.com, the number is 16,792; across all 10, it’s 31,868.

I would be curious to see their frequency numbers. What is the average frequency of their visitors? Is it better than the average visit of two pageviews per visitor per month?

links for 2008-07-24