Best…comment…ever

As part of my day job, I was reading a post on Comment is Free by Jonathan Freedland about the proposed blogger code of conduct following the threats against Kathy Sierra.

One commenter responded with some force and more than a little eloquence:

Must have been so nice to be a journalist or commentator in the old days. Just lock what you say in print and damn the masses. Times have changed. You can lock the doors, but then there’ll just be you.

Brilliant. Certainly there are risks to opening up and engaging, but this comment succinctly highlights the risks of doing nothing.

And just to be clear, this isn’t me having a go at a colleague on my own blog. I’d do Jonathan the professional courtesy of responding on Comment is Free, either in the comments or most likely in a proper post. This is just one of those brilliant comments that sums up some of the changes in media these days. It’s as if, suddenly journalists have been transported into the kitchens and lounges of our readers and viewers as they scream at the paper and swear at the telly.

There are some great comments on that post highlighting the range of opinion about blogging and freedom of speech online. If you’re running or considering running a site like Comment is Free, it’s well worth the effort to read.

Community doesn’t come for free

I expanded on comments I made at the recent Guardian Changing Media conference about community and news in a column for the Press Gazette. I go over some common mistakes that news organisations make when crafting and executing a communities strategy, and I highlight some success stories. Just to highlight the main points:

  1. Your audience isn’t a community.
  2. This isn’t just about choosing the right tool or technology.
  3. This is about changing the culture to involve the public.
  4. It doesn’t come for free. A little investment in a lot of engagement is a key to success.

Adopt the mantra “Change or Die”

I’d really missed Tim Porter the last year. He had all but stopped blogging at First Draft as book work took precedent. But, it’s good to see him not only blogging again but also releasing his book. From the first look over on PressThink, Tim and Michele McLellan have produced the kind of clarion call for change that I had come to enjoy from Tim’s posts on First Draft. I really like in the post that they focused both on management and staff.

Management needs to focus on how to foster change, they said.

Many newspapers editors found themselves in the ranks of management somewhat by chance. They were good at their previous job – reporting, say, or copy editing – and got tapped for a promotion. They adapted to the duties – and adopted the values – of their new jobs, becoming decisive, directive and demanding, good for driving a fast-paced environment like a newsroom, but less useful in leading organizational change.

I’m one of those accidental managers, even though I don’t really see myself as managing anything. Although I’m an editor, of sorts, I don’t really see my managerial role as pushing people to do something. I’ve never seen that strategy work. I’d much rather blaze trails and lead by doing. That’s what I’ve been good at during my career. I really see my job not as a blogs editor but as a digital journalism evangelist. Participation and engagement just happen to be part of the mix of digital journalism. Passion can be infectious. Success is inspirational, and if managers take risks, it gives their staff permission to innovate.

Tim and Michele also have some great bullet points for staff as well. They talk about the newsroom of the past, and contrast that with the journalist of the future who will:

  • Take initiative and responsibility at all levels.
  • Enjoy brainstorming and trying new things.
  • Learn even from failed experiments.
  • Adopt “Change or Die” as a mantra.

There is a lot of hand wringing about the future of newspapers and journalism, but here we have yet another blueprint for how to not only survive but thrive in the future. Add Tim to your RSS feeds. He won’t disappoint. He’s definitely one of my heroes.

If you want engagement, be ready to engage

I just spent the last hour have a very enjoyable time writing a post on the Guardian’s News blog about the ‘hack’ of John McCain’s MySpace page. I put hack in quotes because I really don’t like how the media uses the term. It’s very unsophisticated, and they usually mean breaking into computers you don’t have permission to use.

But the defacement of John McCain’s MySpace page is sure to go down as Mike Davidson, the ‘hacker’ and CEO of NewsVine, has dubbed it: The ‘immaculate hack’.

Mike gives Team McCain some criticism that rings true for political candidates but also for many news organisations who believe their staff needn’t be involved in their communities:

But then I read the article in today’s Newsweek about how politicians are all setting up MySpace pages in order to “connect” with younger audiences. McCain’s MySpace page is listed, as are the pages from several other candidates. I think the idea of politicians setting up MySpace pages and pretending to actually use them is a bit disingenuous, so I figured it was time to play a little prank on Johnny Mac.

Todd Zeigler in this post at the Bivings Report put it more directly:

This is another example of the point I made in my last post: if campaigns are going to play in these social communities they need to understand the rules and respect the culture.

It’s pretty easy to see through these cheap ploys, and they feel disingenuous. Setting up a static page on a social networking site actually makes it look even more static, not at all interactive. Just by being in MySpace, or having a Twitter feed or putting the odd video up on YouTube doesn’t make a media organisation more interactive if you don’t actually interact.

Publishing on an interactive platform is still just publishing. What happens when people ask your ‘content’ questions, and there isn’t a human being there to answer? Well, at the very least, nothing happens. People get bored and go away. But, sometimes bad things happen, especially when you’re not particularly clueful with your approach and don’t understand the space. If you want community and participation, be ready to participate.

Guardian Changing Media: The future of media?

Session Chair: Nick Higham, correspondent, BBC News

Andy Duncan, chief executive, Channel 4

Tom Loosemore, project director, Web 2.0, BBC

Alan Rushbridger, editor, The Guardian

Ok, I’ll be have be on my best blogging game now with the Editor – as he’s simply known as at the Guardian – speaking. He started off with one of his famous abstract presentation images – think Kandinsky does PowerPoint – that showed the blue line of depressing, falling print profits, the red line of rising online profits and an amorphous green bubble where most media organisations are. A little star in the bubble showed the current location of the Guardian with respect to the profit decline, profit growth curves.

Next, Alan pulled out an electronic reader from Illiad. It is a screen that has wonderful resolution and looks like paper. They are wonderful things, but it’s impossible to predict what form journalism will be delivered in the future.

One year on, and the depressing abstract graph has moved on a little bit. And then he showed that the Guardian is competing not just against the Telegraph and the Times but against the New York Times, Yahoo, Google, Oh My News and just about everyone. And the move has been from one platform – print – to a multiplicity of platforms. We’re also mixing sources of content from our own journalists to a broader mix of content from users and our communities.

Ten years on, we hope the increase in online profits then surpasses the declining print profits. Although Alan showed this a lot better than I did – aging a few media moguls with a little Photoshop magic and the addition of white hair. He also wondered out loud what media organisations would fade as their owners aged, and their children took less interest in running media businesses.

Next up, Tom Loosemore. I have only met Tom a few times, but I really like his ideas. I remember Tom, Nico Flores and me sharing lunch with Jeff Jarvis last summer. It was one of the more interesting lunches I had at the Beeb.

Tom said that the BBC is cutting itself some slack, especially when it comes to be in the middle of Alan’s green bubble. Many of the assumptions that we built our business around are gone. The ability to copy digital media perfectly has fundamentally changed our models.

We are right at the top of the hype curve when it comes to Second Life, but it’s not crucial to focus on technology but on behaviours, especially people we used to find were our audience. When you look at young people, technology doesn’t really exist until they are 15.

When you look at the young early adopters, you see amazing changes. They see media as self expression, identity and empowerment. They use media on their terms. If it is not on their terms, they either nick it, ignore it or make it on their own.

What has changed in media is who is charge, who is control. I think we need to be honest on how much previous popularity of media was down to quality and how much was down to control. There used to be only so many channels. There is only so much room on newstands for so many newspapers and magazines. Was that content that good?

This is a generation that will not give control back. At the BBC, he says they have to balance the needs of his great aunt who thinks that BBC 2 is a little risque and his son. If he really wants to punish his son, he doesn’t take away the TV, he unplugs the router. The BBC has to succeed in making the licence fee payer believe that £130 a year is really good value.

We’re in a state of flux, but this is not the death throes of media. Those that win will take the long term view. Those who win will give up control gracefully.

Andy Duncan of Channel 4 spoke next. I’m not going to waste space writing up his talk. He spent the first 5 minutes making a pointless rebuttal of an article in G2 that asked: “What’s the point of Channel 4?” What was the point of his talk, more like. Obviously he sees a future in government, because after that he launched into a content-free mumble notable only for its cliches about progress and the role of media in the future of the British economy. It reminded me of Kang’s speech in the Simpsons when he and Kodo take over the bodies of Bill Clinton and Bob Dole and run for president:

We must go forward, not backward. Upward, not forward. And always twirling, twirling, twirling towards freedom.

That’s about the level of vision and inspiration that we’re talking about here. He of course spiced up his ill-prepared, or at least, ill-delivered comments with a few buzzwords like UGC and mobile community, oh and, of course, a radio station in Second Life. But that really was it. “We’re in a multi-channel world.” Duh? “Competition is growing.” Duh? Ben Hammersley and I liberated a couple of bottles of beer early from the drinks reception just to deaden the boredom.

Maybe he was playing it close to the vest lest he give away his strategy to his competitors. That would be the generous interpretation. Maybe he is just a poor public speaker. Maybe he’s just clueless. But I was left thinking to myself: What exactly does it take to become the chief executive of a media company?

Ok, back to your regularly scheduled round up. Nick Higham asked Tom: Well, the BBC surely can’t cede control, can it?

Tom responded by saying that this generation was much more media literate than we were giving them credit for.

Trusting content because of the means of distribution is over.

Nick asked whether the reader comments on Comment is Free would blow the Guardian’s brand proposition “out of the water”.

Alan said that journalists are struggling with the fact that they are not the only ones who know things. There is a danger that it might capsize the brand, but “there is something about the way the community moderates themselves”. And the Guardian did some internal subjective review of the comments, rating them on a five star scale, and most comments were in fact, high quality, with ratings of four and five stars.

The first question came from Patrick Smith of the Press Gazette and asked if there was still a role for the journalist. Alan said that there was still a place for an ‘unpolluted supply of journalism that people can trust’. But he added that it was not right to think that people in newsrooms in Wapping, Kensington or Farringdon were the only people who knew things.

Tom said that journalists now had a fantastic range of new sources, but he added that great editors had become more important not less.

Suw and I are considering writing a little round up of our thoughts. We’ve noticed a few early interesting items in our trackbacks asking why the conversation seems to have stalled or is getting a bit repetitive. Hugh Martin asked why I blogged here and I didn’t blog on the Guardian blogs, seeing as I’m the Guardian blogs editor. I have responded on his blog, but he has approved my comment yet so I’ll respond here.

I blog on Guardian blogs when I go to conferences, but if there are other Guardian staff blogging, then I usually write here. Also, Suw and I tend to write notes ‘with the eye of a stenographer‘ or ‘amazing near transcript quality‘, which is a bit different than the Guardian blog style. And I hope our little public service makes up for what this blogger felt was too high of cost for a ticket, shutting out citizen journalists and others.

Now, Hugh’s point is taken when it comes to my relatively low profile on Guardian blogs, and as I said in my as yet to be published comment, I’ve spent much of my first six months behind the scenes working on the tech, making sure it’s ready to support our editorial goals. But, I know that I need to be involved in community, not just poking at servers and software in the background. That will change soon enough.

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Guardian Changing Media: Reuters looks at the changes for ‘old media’

Geert Linnebank, a senior advisor to CEO at Reuters, kicked off this summit looking back at how Reuters has kept at the cutting edge during its 155 years. In the 1850s, they used carrier pigeons to transfer stock market information because it was faster than steam trains. Carrier pigeons gave way to telegraph lines and then to an early ‘high-speed’ electronic network 30 years ago.

What are we scared of? Changes of demographics. Promiscuity. They jump from channel to channel. How do you build audiences around communities? Virtual worlds. He talked about Second Life and its explosive growth. They have bureau and a reporter in Second Life.

“There is also brand. How do you create and maintain brands in a digital age?” he asked.

How do earn revenue? How do you protect what’s yours? Intellectual property in a digital world? If you don’t reward content producers, the content will be of low quality and people will go elsewhere. He said that piracy was rife.

But the barriers of entry have changed. Only a few thousand dollars will set you up with the laptop and all you need to produce digital content. “The old value chain has been blown to pieces,” he said. Consumers are in control like never before. Google, Amazon, BT, Vodafone, eBays have created infrastructure to serve big but have also served to serve the small. All of those companies are searching for new users.

That model is different from just a few years when moguls controlled the entire chain from the reporters to the presses, from the studios to cinemas. They created high barriers to entry. There has been an explosion in content, there was the rise of the search engine that allows people to find that content.

The choke hold is over. Lots of players have control over parts of the value chain. He said:

No single company can do it all alone, and no company would want to do it all alone…. They need brutal honesty about what they do best. A focus on core competencies is essential.

There is a huge amount of competition in the entire value chain. If companies want to succeed in the new economy, they must partner. It is a different attitude. It is a respect for what others bring to the table, he said.

Get close to your customers. Partner. Use the best technology. There is a realisation that we need to partner, make the best with both the pro and amateur. They partnered with Dow Jones on distribution although they fiercely compete on content.

Last year, they partnered with Global Voices and funded an editor there. The benefits are mutual and growing. Reuters journalists get access to sources that would be inaccessible or hard to find. Global Voices are an integral part of the Africa site we launched a few weeks ago. At that launch, Global Voices co-founder Ethan Zuckerman talked about tensions in Zimbabwe weeks before those tensions came to a head. That informs Reuters journalism.

Trust, independence and impartiality will mark you out. Journalists are trained to sift through facts and provide context with bias or spin. Contributions bring immediacy. It can also bring deep knowledge. Most journalists are generalists. It can point to real interest, what people want to know about it.

It can also bring aggressive advocacy, at worst an incitement to violence. Editors will remain. Editors are no longer megaphones, but must facilitate. Editors must be candid about the process, more humble than loud predecessor. It doesn’t come naturally to people who grew up in the megaphone culture. But it is possibly a generational issue.

Journalists are good at holding those in power accountable, but they are not as good at holding up a mirror to themselves. Bloggers do tell us when we get it wrong. We ignore them at our peril. There is a role for editors. It is to makes sense of this almost infinite universe of information. We don’t have unlimited time to search for new information and content. Software tools are good, but people are still better. Good editors can be those brands.

He is optimistic about the challenges. The opportunity is to re-engage with audiences despite the hand-wringing. There is plenty of evidence to give rise to concern. Michael Grade of ITV said that news programming in its current form was unlikely to survive in current form without public subsidies. Traditional news programmers are starved as mass advertising switch to more targeted advertising. The PlayStation generation isn’t as interested in news.

Are journalists out of touch? When they read that house price have seen healthy increases, their readers who can’t afford houses must think the journalists are deluded. They try to win over audience with new designs and consumer guides to iPods. He focused on excellence, engagement and partnerships.

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How much ‘lived experience’ does your news site cover?

News, Community, and Lived ExperienceOne of the most common mistakes that news organisations make when it comes to community is trying to build participation strategies around an extremely narrow, overly-professionalised definition of news. If you want to miss the opportunity with blogs and other forms of participation, go ahead and focus solely on news. You’ll be missing out on the vast majority of ‘lived experience’ as the Center for Citizen Media called it in a must-read report called “Frontiers of Innovation in Community Engagement“. I’ve been quiet this week because I’ve spent a lot of quality blogging time digesting the 66-pages in this report and the annual State of the News Media 2007 report, which if printed out would come to 600 pages.

In the Frontiers of Innovation report, Lisa Williams, with Dan Gillmor and Jane Mackay, have examined in detail both what works and the commonest mistakes and misconceptions made in building communities online. This paragraph and the graphic above just leapt off the screen at me.

Broadly speaking, the most successful sites are most effective at translating the lived experience of their community onto the web. But only a tiny fraction of lived experience is news. One way of looking at the process of wrapping an online community around a news organizationis that it’s an effort to dramatically broaden the range of lived experience represented by the news organization’s output – output that now includes content supplied by nonjournalists.

Too many times, news organisations look to participation to simply bolster the mainstream news agenda, not to broaden it. What stories are we missing? What part of the audience are we ignoring? Whose viewpoint are we ignoring?

I still remember last December when Clyde Bentley spoke about his MyMissourian.com project at a Journalism.co.uk event where I also spoke. Clyde said that his team had expected more discussion and stories about politics, especially during the US Midterms elections last year. As a matter of fact, he said:

You know what’s not popular? Politics. … Religion is far more popular than we predicted. And pictures of dogs, cats, even rats trump most copy.

Banal? Clyde even went on to say that journalists are rather poor judges of banality.

Sometime we get so close to the stories we cover that minutiae excite us a lot more than they should. I lived in and covered Washington for six years for the BBC, and I saw this happen in the Beltway bubble. Certainly, there are C-SPAN junkies that love to watch the minute-by-minute movements of the machinery of politics, but for every political news junkie, there are hundreds if not thousands of other people interested in a myriad of other things – minutiae by journalists’ standards but deeply important to them and their communities.

That’s where the bulk of the opportunity is for communities for news organisations wishing to launch community sites. It’s not all about hyper-local sites, although location is a good thing for people to coalesce around. But it will definitely require journalists to think outside of their own box if their community strategies are to succeed.

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Rethinking video, rethinking journalism, rethinking priorites

I love blogs for the distributed conversation that they engender, and one of the discussions over the last few weeks has been about online video and how it is fundamentally different from television. There has long been a post in the back of my head that newspapers should focus on creating video and not recreating television.

Paul Bradshaw beat me to this post in calling for newspapers to stop trying to make television – it’s video. He makes some excellent points on how the grammar of TV does not translate directly to the web. For instance, on the web, why have an anchor pass to a video reporter?

My view is that TV shovelware not only translates poorly online, but adopting television production methods cedes the competitive economic advantage that newspapers now have over television. The argument for a 24-hour live broadcast television news operation is economically and journalistically dubious. Rocketboom’s daily downloads equal or outstrip the viewership for many cable news channel programmes. But I wonder how much more is spent per cable news programme versus Rocketboom’s production costs? OK, that analogy isn’t completely fair, but on-demand video divorced from television’s high overhead will begin to pressure rolling news channels. That is where the opportunity exists for newspapers and other non-traditional sources of video, not in jumping from one threatened business model to another.

Paul Mason, business reporter for the BBC’s Newsnight, actually read out an obituary for rolling news. Paul wrote:

In addition, the limitations of rolling news as a news medium are beginning to block its ability to set the pace in terms of design. When it first started, the bosses consoled themselves for the low viewing figures with the promise that, once viewers saw what they were missing – all those dramatic sound stings, breaking news straps, crawling text, blinking arrows and massive sets – they would be drawn to this visual feast. Today the feast is to be found online – and it is not just visual. It is the immersive experience of interaction in real time with real people that compels users to stay online for hours – whether on eBay or World of Warcraft.

Note, both Paul and I make a distinction between 24-hour live broadcast television and 24-hour newsgathering. I found Paul’s arguments really compelling, not least because he knows the business, but also because he was saying that the workflow and grammar developed for 24-hour rolling news operations didn’t necessarily provide compelling material for 24-hour on-demand news operations.

Adrian Monck has a great post based on a piece he wrote for the BBC College of Journalism. Check out the bullet points, Monck’s Maxims. I really took note of this line:

So, a quick review of video online tells you newspaper guys are still in charge of newspapers, and TV and radio people at the BBC control the commissioning strings for the content that ends up online.

Ah, the commissioning budget and old lines of editorial control. The bottom line is that as economic priorities shift to online, commissioning priorities for original journalism also have to shift in that direction. That’s a long term process. In the near term, media companies have to radically revamp their development process, but that is another blog post. Suffice to say, new media development cycles have to become incremental, iterative and measured in months, not in years.

But in this video discussion, it was great to see my former colleague Alf Hermida’s (new, at least new to me) blog post push this discussion a little further and call for some thinking outside the TV news box.

What I find surprising is that the industry is still having this discussion. It reflects how people in broadcasting and print have failed to realise that the internet is a new medium. It shows the deep lack of understanding of digital journalism and its potential.

Rethinking how we do video online is a start. But we need to rethink journalism for an interactive and participatory age.

Andy Dickinson thought that Alf was calling for a focus on journalism and not the medium. Andy, I might be respectfully disagreeing, but I took away from Alf’s post that the industry needed to rethink journalism in light of interactivity and participation. I might just be misreading Andy’s post because it looks like something I’ve heard over the years that journalism is journalism no matter the medium, which I have always disagreed with.

Regardless, I think Alf is spot on in calling for a rethink of journalism that considers the opportunities of digital journalism and multimedia storytelling. These days, I focus on the interactive and participatory possibilities. That still escapes most broadcasters and publishers. They don’t really understand the social dynamics and psychology of social media because in most part they don’t understand how media can be social.

I think at the end, the opportunity for video exists, not in replicating television, but in:

  • Taking advantage of the disruptive economic potential in pro-sumer video production, not in trying to replicate TV production methods.
  • Developing a workflow that supports on-demand video not rolling television news.
  • Developing an editorial voice and grammar that works in an online, on-demand world, not one that apes CNN and other rolling news channels.

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The herd misses opportunities

Jeff Jarvis wrote this week that no one wants less reporting, and in his post he questioned the amount of reporting done and resources spent by different outlets all following the same stories. He pointed to the death of Anna Nicole Smith as an example of “wall-to-wall” coverage from too many journalists all saying the same thing.

I’ve been in the herd, more times than I’d like. I was one of the 1,400 journalists camped out on the lawn of the federal prison in Terre Haute, Indiana for the execution of Timothy McVeigh when only seven journalists were actually allowed in the death chamber. Journalistically, what value was added for the viewers and readers with so many journalists feeding off of the same thin gruel? In one of the more embarrassing moments professionally, I remember how a few hundred anti-death penalty protesters were surrounded by three times that number of journalists. As about 50 protesters sat in circle for a silent vigil on the morning of the execution, a ring of photographers, TV camera men and women and reporters pressed in on them. A few protesters left, gasping and distraught with claustrophobia.

And I watched last week, as the herd jumped on a leaked cockpit video showing two American A-10 pilots mistakenly attacking a British light-armoured convoy in 2003. One soldier, Lance Corporal of Horse Matty Hull, was killed in the attack, and his widow was attempting to find out the circumstances of his death. The Sun had got hold of the video that British and American military authorities had said did not exist, and it was viewed more than a million times on their website.

Although I can’t claim to have followed the story exhaustively, I read several major newspapers’ coverage of the event and watched Sky. There was universal condemnation of the pilots with stories about ‘trigger-happy Yanks’, ranging from currently serving soldiers all the way back to British veterans who remember being mistakenly strafed by American pilots in World War II. The anger towards these two present day American pilots in the media seemed to feed off itself.

As an American, I found it difficult reading and viewing, especially because it laid bare the animosity that some in the British media and British public have towards Americans. Rationally, I can understand the source of some of that anger, but having strong ties to the UK and affection for the US, the deteriorating relationship is painful to watch.

As a journalist, I thought the coverage lacked balance. I found it long on commentary and woefully short on actual reporting. Moreover, I think when the media swarms it often does so in unthinkingly.

It misses many opportunities and, in this instance, I’ll point out one of them. My friend Chris Vallance pointed me to Joe d’Oen’s excellent podcast Fly with Me. Joe flies for a major American airline, but he used to fly an A-10, the same anti-tank aircraft involved in this incident. Joe’s podcast is outstanding, a really high quality piece of audio that would sit well in almost any professional broadcaster’s output. As a former A-10 pilot, he walked his listeners through the audio of the cockpit tapes with a calm professionalism and explains exactly what was said and its implications, giving the listener a greater understanding of the circumstances around the tragedy. It’s an excellent piece, and actually a more responsible piece of analysis than much of that published in the mainstream media. Why didn’t a journalist Google Joe and get him on air or get a quote from him?

The mainstream media believes that “user-generated content” has to come through their sites, their walled gardens of tightly controlled participation, so they miss the vastly larger opportunity that exists on the internet as a whole. But these missed opportunities by the media aren’t down to a lack of column inches or airtime. In this instance, there was an overwhelming amount of coverage on this story. Too bad it was all the same.

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Journalism students need new heroes

Shortly after I joined the Guardian, Neil McIntosh, our head of editorial development, came back from talking to a journalism class. He was shaking his head. The students, who will be the future on journalism, were living in the past. They aspired to be columnists and commentators for newspapers. They were uninterested in multimedia journalism and uninformed about trends that are rocking the industry. We both agreed. They need new heroes.

What brought this all to mind was a post by Mindy McAdams, who belongs in every journalist’s RSS feeds. She has some sage advice for students and her fellow journalism educators in a great post on how to land and keep a job in journalism. She rifles though recent announcements about layoffs at major newspapers and what newspaper managers are looking for in new hires.

Martin Stabe has a great post looking at the great blog dialogue that Mindy’s comments set off. He said: “Journalism students … seem to aspire to work in some newsroom circa 1973”. Martin’s posts links off to posts and articles by Howard Owens, Steve Outing and Paul Conley. Students and journalists who want to get up to speed with what is happening in the industry would be wise to go through these posts, subscribe to these journalist bloggers. They are at the sharp end of these changes, and they know a lot about what works and what doesn’t.

There was some talk about exactly what skills students and journalists need in to compete. Do they need to learn how to code? Do they need to focus on A/V skills? Do they need to learn Flash? I’ve always been very wary about suggesting too much investment in any specific piece of software. The industry moves too fast. Instead, I’d echo what Rob Curley says:

Skillset is important. But mindset is most important.

Damn, I wish I would have said that. I’ve picked up the skillset because of my mindset. I can only think of one instance when I said: “That’s not my job.” New tasks are always an opportunity to learn new skills.

Whenever I speak to students, instead of saying that they need to learn Flash, or Final Cut or Rails, I say you need to learn reporting, audio-visual storytelling and research. You don’t need to know how to do everything on your own, but you need to know what is possible and doable in this digital age. The software will change. The technology will change so most importantly, you need to be nimble and curious. Your degree is not the destination. It’s only the first step in your education. Never stop learning. Never stop stretching. Evolution and the occasional revolution is the only way to survive change.

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