Value of Journalism: Different motivations for journalists

I’m at the Value of Journalism conference at LSE right now. I didn’t live blog the panels, but there were a few things that stood out for me and spurred some thoughts. There were discussions about paywalls, which I think largely reinforced my view that a very polarised, noisy media fracas obscured a much more nuanced reality in the paid content strategies of news organisations.

I did want to flag up the comments of Joanna Geary, a friend of mine, who spoke about her journey into journalism. UPDATE: Like many people, she stumbled into it. She told me afterwards that the move “was planned but knew it wasn’t perfect for what I wanted”. She says that on entering journalism she wasn’t a newspaper reader, and she definitely wasn’t someone who had specific loyalty to one newspaper. She is an information seeker. Now, she says that she regularly visits about five sites a day.

They are full of people I find interesting. They stimulate my thinking. Those are the sites that I visit the most.

This is very much the way that I consume information. I’m interested in subjects and topics, and as a networked journalist (the topic of this conference), I use personal networks and other tools to get as much information and gather as many sources about a subject that I can. As a journalist, I then try to sift, filter, highlight and verify. I also try to draw connections between these sources and bits of information. It’s very similar to traditional newsgathering, but the tools are different.

At conferences, I’m often asked about my news consumption patterns, and my standard response is: “My reading habits are voracious and promiscuous.” I find the idea quaint that I would choose a single news source for my information. Every source has it’s point of view, some more prominent than others. I feel the need to read several sources of information to get a complete view of a subject or topic.

I used to think that I was in the minority doing this, especially seeing as as a journalist, it’s part of my job to sift through a lot of information. However, this might represent a broader shift in news consumption. Gina Chen at the Nieman Lab at Harvard looked at a recent Pew Research Centre study in the US. (Caveat being that US studies aren’t necessarily applicable to all markets.) She interpreted the findings as:

But the important point is that the loyalty isn’t to the platform, the application, the delivery system, or the brand. The loyalty is to the need for the information.

That succinctly describes my relationship to news and information. I’m still not ready to generalise my news consumption patterns, but I do think that there are elements of my news consumption patterns that I share with digital audiences. I think that people are filtering information, consciously and unconsciously. Editorial choice and voice used to be the only filter for news, but I think that is changing. People have other tools that are proving to be better vehicles for relevance than the traditional news outlet and its manner of bundling information.

Teasing out Trust

Back to the conference which has the overarching theme of the Value of Journalism. It’s important to draw a distinction between societal value and economic sustainability. Speaking of teasing out issues, Joanna also drew a distinction between legality, accuracy and trust:

If it was illegal to be untrustworthy and wrong, a lot of journalists would be in jail.

Joanna also talked about her motivation for getting into journalism. I’m writing this part of the post a little after the panel, and I don’t want to put words into Jo’s mouth. However, it is safe to say that her motivations going in were different than the motivations that she found other journalists had. Jo said that she found that many journalists just wanted to write, to have influence and be recognised. Jo’s motivations were more based on a desire to inform. (I’ll check with Jo just to make sure that I’m not misquoting her. She did say to me after the panel that she is finding more people in journalism like her.)

Jo’s comments resonated with me. As I’ve said before, in my rather brief career thus far I’ve had the honour of working for international journalism organisations including the BBC and The Guardian. However, I got my start at a small newspaper in western Kansas, The Hays Daily News. When you’re writing for a newspaper that sells 14,000 copies to people spread across a few thousand square miles, one is aware of the limits of one’s influence.

Of course, we all want to be read or viewed. However, in terms of influence, it’s not really something that I’ve sought nor is it what gets me up in the morning. My goal is to provide people with information so that they can make decisions in a democratic society. I know that trust and credibility is the bedrock of what I do.

Engagement has been key to building trust in the journalism I do, and Jo spoke very eloquently about that during the panel. It is one of the reasons why I have been such an advocate of social media journalism. It is a chance to directly engage with our audiences and to build (or in some cases rebuild) our relationship with people.

links for 2010-06-09

  • Kevin: From PBS MediaShift, an interview with Jim Barnett who launched his own non-profit news service in 2005. "Today, there are many more, small and large. And now, other non-profits that do advocacy and education are exploring how they can use the tools of journalism to help fill the void."
  • Kevin: Alan Mutter has some excellent advice for journalists looking to launch their own news sites. Alan is supportive, but realistic. Here is one bit of advice that stood out for me. "After talking to one enterprising journalist after another, I have found almost uniformly that they are making the mistake that has proven to be the downfall of many an entrepreneur: Instead of trying to build a business, they are trying to give themselves the job they always wanted."

Can anyone ‘do a Radiohead’?

Radiohead really shook things up a bit when they decided to let people pay whatever they wanted for their album, In Rainbows. Although others had used similar models before them, Radiohead were possibly the biggest band to try that tactic and they inspired many more people to experiment with innovative funding and payment models.

But one of the main criticisms of Radiohead’s experiment was that it could only work for bands or artists who already had a following as substantial as theirs. There can be no doubt that the bigger and more committed your fanbase, the more likely an experiment like that is to succeed. But still there remain doubts as to whether the crowdfunding model can work for lesser known creative projects.

One thing that is clear is that many people believe that it is possible, enough to create the infrastructure required to allow people to tap into their communities for support. Since Radiohead’s experiment, several crowdfunding websites have sprung up which make it easy to ask people to contribute financially to different types of project. ChipIn, Pledgie, IndiGoGo and Kickstarter all help people realise their fundraising goals, although no site can short circuit the hard promotional work that users need to do to get word out about their own project.

I have a personal interest in learning more about what’s required to make a crowdfunded project a success, not least because I currently have my own project running on Kickstarter. Argleton combines storytelling, bookbinding and a geolocation game and is currently 27% funded with 49 days to go.

I like to think that I have a pretty well developed network, having been blogging for the last eight years and being fairly prolific on Twitter almost since the beginning. But my network pales in comparison to someone like Robin Sloan, whose Kickstarter project inspired my own. Robin currently has 212,704 followers on Twitter, in comparison to my paltry 3,255. I would imagine that finding enough people to support a project if you have an even smaller network than mine would be very difficult indeed – supporters don’t grow on trees and they don’t magically find out about your project without your hard work and intervention.

And I think therein lies the key. As my friend Lorin said on IM yesterday,

The gift of shameless, classy, effective self-promotion is one of the best super powers going around. I wonder what one needs to be bitten by / exposed to / turned into to get that happening.

Like bands before them, authors are going to need to learn not just how to write but also how to effectively promote their own projects in order to reach enough people. Having a good idea never was enough – life always goes more smoothly for those with the right connections. Now it’s easier to make those connections, although it takes just as much time and commitment to achieve that as ever. Only time will tell if I have the connections necessary to make Argleton happen.

Thomas Madsen-Mygdal: Reboot

I’m here at the Moving Images conference in Malmö, Sweden, to talk about email a bit later. My talk and Thomas‘ talk are the only ones in English, so here’s notes from his very good but very brief look at the conference he runs, Reboot.

Basic facts about Reboot – festival that’s run 11 times in the last 12 years. Very young when he started it. Enquiry into what the internet is and what it means to us, and also a personal journey. Currently taking a break because involved in a lot of stuff, but also getting very tired and not sure what would be worth spending 2 days of 600 people’s time.

Something that’s a movement or an event is hard to describe, so three small stories that illustrate journey of Reboot.

2001, post dot.com bubble. In 2000, there were 2400 people during the day, and 4000 people partying at night. Was a huge thing that was out of control. So in 2001 all this social stuff was happening and was sad about how we treated the potential of the net during 1998-2000, and wanted to say that there was more than what we saw during the bubble years. 2001, had 1500 people there. Had some huge speakers, but everyone just wanted to know how to get a job, how to make a living.

Changed the perspective, not just tech as a tool, but look at what people are doing, changing things due to understanding tools, new behaviours, etc. Transformational. Someone complained that it was all ‘one way’, big name speakers, said it all sucked, and this at a time Thomas was very proud of it!

2002 he totally shifted it all around, so it was one big open space, one speaker in the morning one at 8pm, the rest self-organised. Half the people loved it, specially woman. Everyone else wondered why they paid money for it.

The importance of the invitation. Every year the challenge is “Can I write an invitation that gives meaning to myself?” And this year he couldn’t, so taking a year off. Always find it interesting to ask, when do you invite people? So much stuff gets decided before you open up and invite people in. Started looking at academic conferences who have a call to participate. Only thing that’s set is the theme, then the rest is an invitation to come on a journey and figure out what the event is. It’s not that it’s self-organised, but that the purposeful invitation is undervalued.

Why are we doing this? When do we put the invitation out?

In 2007, for some reason, Reboot became international. Website changed from Danish to English, and then a lot of international folks showed up. At one point there were only 15% Danes.

Then in 2008, a big event organiser told him that the stage wasn’t big enough, wasn’t decorated well enough, should be more separation between rooms, and saying ‘It’s not a real conference’. Thought about it, and thought that everything was designed to be on a human scale. It’s about equality: no VIPs, no speakers’ room, everyone is equal, everyone is trying to make a good experience for everyone. Facilitation is doing just little enough that it moves along, but not so much that it turns into a big circus.

Marketing. Ten years ago, had a huge marketing budget, then it became more that they were just doing their thing and the people who want to be a part of it come along. Now they do very little marketing. When you do something that gets the right people in the room with the right attitude, it just happens. Doesn’t really understand what’s happening sometimes, but it works because people know it’s their peers int here. Speakers are much more experimental.

Designing for human scale, something we’re early in trying to understand.

Overall lesson would be, How do you get yourself into it? You’re spending your time on this creation, how do you give it everything you’ve got, but at the same time, that’s what makes it scary to do. Doing something isn’t about the factual stuff you need to do. We use the same venue for the last six years. It’s not about that. It’s more about this mountain of expectations that this is going to be a life-changing two days, and you’re sitting there six months before, wondering how are we going to get the right people? Is it going to be magic or something else? When you’re doing stuff about participation it’s all about What we want to do with them, but i think participation always starts with you, your behaviour, your attitude, what you want to accomplish with it. That’s where all this participation projects go wobbly, they see participation as a small part of traditional process.

Two years ago, we were thrown out of a nightclub for various weird reasons. So outside, on the other side of the street, a street party appears. Some guy had some speakers and they just adopted that party.

So the next year, they searched for this guy with the sound system and they did the street party again. Got shut down by the police twice in a row. But what this was was looking at what the ecosystem was doing, then providing the little bit of magic that let that happen again.

Participation is magic.

links for 2010-06-07

  • Kevin: The Daily Mail 'reveals' how companies such as BT and Carphone Warehouse are 'spying' on customers by monitoring what people are saying about them on social networks. The Daily Mail quotes privacy advocates saying that this could be a breach of data protection legislation. If I publish something publicly on the internet, I have no expectation that this data is private.
    This is a great blog post looking at all of the analytics technology that The Daily Mail uses to monitor traffic and respond to comments. Much of The Daily Mail's moralistic campaigning trade on hypocrisy so this all comes pretty much in line with my expectations. The difference now is that there are a lot more people watching the watchers.

The commodification of the uncommodifiable

Earlier this year Lottie Lodge knitted a pair of socks and put them up for sale on Coriandr. As any craftsperson should, she worked out the costs of her materials and time and set that as her list price. They socks worked out to be £208.70.

The disparity between the cost of creation and the price that punters are willing to pay is a significant problem for crafters. I learnt this through my jewellery making, which I had hoped would be a self-sustaining hobby rather than a new career, although it was nigh on impossible to sell enough to even be that. I still have a stock of necklaces sitting about that I just haven’t been able to sell.

The same problem affects content creators too. I have a number of friends who are professional authors. All bar one get paid less for their books than the time it takes them to write them. Most authors I know don’t even get paid that.

I suffered the same problem when I was a music journalist. Whilst I was writing for the now defunct Melody Maker, freelancers had the first pay rise the paper had enacted for ten years. Cunningly, however, they counteracted the pay rise by reducing the word count, meaning that I went from earning just over £200 per article, on average, to around £180. The music press didn’t need to pay more. Behind every eager young journalist was a long, long queue of younger, more eager journalists willing to work for less.

Whenever you have a popular activity where the number of people who want to do it exceeds the number of professional opportunities you create this imbalance. This means that the price of the socks or books or articles gets driven down even though the cost of production is going up, at the least, in line with the cost of living.

In an industrialised environment, this is what unions are good at stopping. A good union forces those who act as intermediaries between producer and consumer to pay a fair amount to the producer, which ultimately means higher costs to the consumer. (A bad union, on the other than, just goes on strike at the first sign of change and wastes everyone’s time and money.)

The internet facilitates disintermediation but that is itself a double-edged sword. Whilst a direct relationship with your buyers can result in higher quality sales, it also removes the protection from abuse that numbers, e.g. belonging to a guild or union, can (sometimes) provide.

The combination of a disintermediation of the production cycle alongside the industrialisation and commodification of that same production cycle creates two production pipelines:

  • hand-crafted objects, often very high quality, that cost a lot to produce, but which few are willing to buy at that price
  • industrially produced objects, sometimes very low quality, that cost very little to produce but which many are happy to buy at that price

I think this is a significant cultural problem, but not because I think that industrial processes necessarily produce inferior goods. That’s clearly not true as industrial processes often allow us to create things that are impossible any other way, and that is of massive value to society. So this isn’t an anti-industrialism rant. But what we as a society risk by expecting hand-crafted objects to be sold at the same price as mass produced goods is the squeezing out of the crafter and the resultant loss of skills. Culturally, the loss of skills such as bobbin lace making or stained glass making is a cause for concern.

The same isn’t true of content. The industrialised processes of Demand Media do not achieve something that a more considered, better paid process can’t do. The Huffington Post’s model of relying on writers willing to work for free ‘for the exposure’ is more exploitative than the music press was when I was a hack, and it puts no bread on the workers’ tables.

We need to start messing with the business models of creation. The ones we have clearly aren’t working very well and the cynical exploitation of people’s passion is turning the internet into a tool of oppression instead of freedom. Publishers need to get away from this idea that the only way to be profitable is to drive down the cost of content production by driving down their wages bill by exploiting writers.

We need to examine the role of the ad sales departments and ask whether they are doing everything they really can to place appropriate ads on the appropriate pages. Twice recently I have heard of commercial departments throwing up their hands and abandoning blogs and social media content because they ‘don’t have relationships’ with the right vendors. Well, surely it’s your job to go and create those relationships?

Now, it’s a simple repost to say that there are no successful business models for online and that there’s no way to have an online content business that isn’t predicated on making the cost of that content as close to free as possible. That too easily ignores companies like Federated Media or the specialist blogs that aggregate passionate and focused readers whose clicks are worth more to advertisers than those of a generalist publication. Sure, it’s hard work, but it is possible.

But stil,l we need to start looking outside of the traditional models that are based on mass sales and mass audiences. Good content takes time to create – and I’m not just talking about investigative journalism either! Whether it’s a well considered blog post, a feature article or a novel, the key cost to writing is time, and if we don’t start to understand and value that, we risk turning our written culture into mass-produced schlock.

links for 2010-06-05

links for 2010-06-04

  • Kevin: Mark Davis has a brilliantly brief but insightful post. As he points out, survival of newspapers still will depend on what it always has "connecting businesses to consumers". I tend to think more of this will be transactional rather than simple branding, but I agree with him.
  • Kevin: Another insightful and critical article looking at iPad 'app' design. I'd have to agree that the first generation of magazine apps is little more than multimedia brochure-ware. It really is as many predicted a throw-back to the CD-ROM era of the early 1990s. I still am completely amazed that Wired charges you $5 for a deck of image files. The articles aren't text but images of pages. It's a ridiculous retrograde step, and frankly, I think the market will punish them, as well it should. The print fundamentalists are hijacking digital. They might make some money in the short term, but it will be a brief victory.
  • Kevin: A good overview of how to geotag your photos. The author uses a Eye-Fi Explorer SD card tethered to his Android phone to automatically tag photos. I have a geotagger from GiSTeq, and frankly, I think that solution is a bit easier and overall less expensive than a special purpose SD card and an Android phone. It also isn't reliant on a data connection, just GPS. However, this article is chock full of good details on how to geo-tag photos.
  • Kevin: My former colleague Charles Arthur has an interesting post looking at how Digg just lost a third of its visitors in a month. A blip or a sign of decline? Charles' quote form webmagazine provides a bit more critical detail. They imply that it was a bit of a traffic ponzi scheme with Diggers sending traffic to each others' sites. I guess we'll have to wait for next months's figures to see if we have the two data points that make up a trend in the minds of most journalists.
  • Kevin: The Austin-American Statesman in Texas is working with location based network Gowalla (also based in Austin). The project aims to help locals "explore the city and discover new spots of interest". Users collect pins to show where they have been, and if they complete a 'trip', they earn a special badge. The paper has created a set of eight trips that will highlight local attractions based on content from the newspaper

links for 2010-06-03

  • Kevin: Mathew Ingram takes issue with Steve Jobs of Apple who has said that he believes that creating an iTunes marketplace for news is possible. This might work in terms of selling news applications, but it's not going to work for individual news stories. As Mathew points (and several others before him), news is not the same as music or movies. People don't buy a news story to read over and over again as they listen to a song over and over again. People have free options, which they have said they would choose over paid options. The market supportable price would most like be "pennies, or even fractions of pennies, instead of dollars". News orgs would also be handing over control to Apple. It is an act of delusion, desperation or probably both.