FOWA 07: Tara Hunt – Building Online Communities

Development of community on the net
– Personal home pages and profile
– Personal content creation
– Ability to interact with others
– ability to ‘friend’ with others.

Benefits of community
– heightened customer loyalty
– self-policing
– amplified word of mouth
– better feedback
– stronger ad more interesting filets on content

Three levels of communcity
– lightweight social processes: Digg, Last.fm, Craisglist, Del.icio.us, Amazon, Netvibes
– collaborative information structures – Flickr, YouTube, Threadless
– high-end collaboration – Wikipedia, Lostpedia, OS projects, CouchSurfing

Case studies
Flickr – photo sharing community. What is success? Growing healthy communities. Flickr still growing a healthy community.
Twitter – SMS community. Just answer the simple question ‘what are you doing right now’. People subscribe and find out what you’re doing. Grown fast. Addictive, if you haven’t tried it don’t cos we like it working.
Wordpress – developer community
Threadless – art-based apparel community
Barcamp – geek conference community

Common themes
– sense of fun/play
– keeping the dialogue going
– “wouldn’t be awesome if…”
– “simple platforms for building on”
– compelling stories
– rewarding of community members

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FOWA 07: Edwin Aoki – The Changing Face of Online Communities and Communication

Sponsor slot

Way back when, no one thought that we’d be using the internet for the things that we do now, like Voip or video streaming. No discussion of the future of web apps would be complete without discussing trends.

Current state of web applications for online communities. If you think about the web you think about content, but web based email is the number one web destination, even beating search. Traditionally Outlook, Eudora, but people use webmail a lot. IM and chat is tarteing to move up the ranks, thanks to tech like Flash and Ajax. Almost every successful website is based around some community aspect. There’s blogging, social networks, but some less obvious ones like Wikipedia, eBay where reputaiton was a key driver, and even Amazon. This is a hallmark of ‘Web 2.0’.

But it’s not a new concept. We had webrings way back when. There was the Open Directory project which still going with peopel contributing human-created directories.

You can have a dialogue, you can have mashups.

Exciting time, lots of technologies that are going to change the way that people communicate.

Trend towards disaggregation and personalisation. Can be scary for traditional companies, so instead of having a portal, people are going to where the information, niche or news it. Great for users, embodiment of long time. People can come together around a passion. Has a risk – you can lose control over an app which can be good. But one of the things people talk about YouTube is that it’s so easily embeddable, Photobucket was similar, they drove a lot of the image serving for MySpace. But as they grow larger, there are risks. YouTube faces copyright question. Google News faces challenges on copyright in Belgium.

Same risks and opportunities in the communications space. Communications tools embedded in situ, e.g. IM on a website.

Mobile is a big driver. Content and community apps that follow users wherever they are.

People are spending a lot of time online, but they aren’t going to a portal or a destination. Blurring of online or offline worlds. This is evident in Second Life. Brands are establishing an identity in virtual worlds, e.g. BBC, Toyota, Vodafone. SL is just one, there are more – There.com, WoW, that have active, vibrant online communities and commerce.

Interesting questions. Users don’t really understand the technology they are using. We have responsibility to ensure that our apps are safe, neutral, secure. Despite all the publicity, people don’t care about online privacy, they don’t worry about what happens when they put their data online. Security boxes just get clicked past. So need to ensure that the default behaviour is the right behaviour.

Who to trust is a difficult, and OpenID distributed identity management makes this even more complicated.

Tools we build must be accessible to all. Those who are visually impaired, deaf or motion impaired, older generations, different socioeconomic backgrounds.

Need to balance tools that are powerful and mash-upable and customisable, but also easy to use for consumers.

Need to create a world that’s rich online, which compliments the world offline. We are here to make the world a bit better, to have a bit of fun and make a bit of money.

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FOWA 07: Mike Arrington – The Future of Start-Ups and Web Companies

I’m here today and tomorrow at Carson Sytems’ Future of Web Apps conference in London – they let me in so that I could blog it and provide them with summaries of each session for their site, so you’re going to see pretty comprehensive coverage. Enjoy!

Mike Arrington – The Future of Start-Ups and Web Companies

(Sorry, missed the first five mins of this.)

We’re just getting started, there is no bubble. Companies are failing early, which is how it should work.

it’s just that the best internet apps are still to come. Digg, and YouTube are not the epitome. Some of the companies launching in the next couple of months are good, and one will give Digg a run for a money.

What to focus on:

1. Have a good idea: Digg, Del.icio.us, did this – it was stuff that they wanted to do themselves. Once you have a good idea, to be successful either:
– invent a market
– destroy a market, which is a lot more fun

2. Have a business plan
It’s good to have a business plan, but some of the best start-ups never had one. YouTube ditched their original business plan.

3. Have a revenue model
Especially if you have costs. YouTube had a hideous bandwidth bill, burning a million dollars a month. You need a plan to make money.

4. Build it cheap, test the waters
If it doesn’t scale, that’s ok in the early days, but don’t build a fully scaled platform then hoping that the customers will come. Chances are they won’t.

5. Avoid a high burn rate.
Most dangerous time is just after a company raises a few million dollars. Want to avoid feeling of insecurity, so they start paying more than they should, travel more than they should, hire a PA or PR when they don’t need one. If you’re careful, 5/6 million dollars can last 5 or 6 years. Easy to get away with is, because there’s always a good excuse. Stay the wya you were the first six months when you had no money and spent no money.

However…

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Open publishing – Open access in the scientific world

The creative world is not the only one grappling with the implications of open publishing. In the scientific world there has been great debate about ‘open access publishing’…

And here I run afoul of terminology. I’ve been using the term ‘open publishing’ to refer to the process of publishing your materials for free online, whatever those materials may be, at the same time as you publish a physical version that can be bought. When you start digging into Wikipedia, though, it seems that for some people ‘open publishing’ means the ‘process of creating news or other content that is transparent to the readers‘. I was going to cover that under the heading ‘open writing’, although it may be more accurately described as ‘open source journalism’ or ‘collaborative writing’ or ‘distributed journalism’ or ‘networked journalism’ or, frankly, any one of a whole number of different phrases.

I think this illustrates just how little consensus there is on these issues. There are so many shades of grey that people are tempted to think up new terms for each one, but I’m going to stick with these two:

  • Open publishing – making commercially published materials freely available online under a permissive licence that allows for at least some reuse.
  • Open access publishing – making scientific and medical research papers freely available online under a permissive licence that allows for at least some reuse.

Others may not agree with this, and certainly the issues are more complex than those definitions suppose, but they’re going to have to do for now. We can discuss nuances in the comments!

Good places to get started with open access are three of the Wikipedia articles: self-archiving, open access publishing, and open access journal.

Dr Ben Goldacre recently wrote in his Bad Science column (which is published by The Guardian, and which he self-archives):

There are some things which are so self-evidently right and good that it’s hard to imagine how anyone could disagree with you. The “open access” academic journal movement is one of those things. It’s a no-brainer. Academic literature should be freely available: developing countries need access; part time tinkering thinkers like you deserve full access; journalists and the public can benefit; and most importantly of all, you’ve already paid for much of this stuff with your taxes, they are important new ideas from humanity, and morally, you are entitled to them.

The parallels between this concept and the one underpinning the Creative Commons/Free Culture movement are fairly obvious. It’s not just culture that wants to be free, but also information.

The point of friction between author and publisher, though, is slightly different. In the cultural world, publishers get hung up on controlling their intellectual property rights, and in particular about both file sharing and commercial piracy. But the arguments hinge around one economic question: will open publishing bring the publisher (and thence the author) more sales and, therefore, make them more money?

Both author and publisher want to make money, and their needs are relatively well aligned. They both want the author’s work to be popular because popularity tends to result in higher sales, and it’s fairly obvious that releasing your work for free online increases the number of people who have access to it and thus the number of potential buyers. As mentioned in a previous post, the main debate is about the details of whether open publishing cannibalises or increases sales.

Note: The same works for music and movies, even if those industries haven’t quite figured it out yet.

With open access, the needs of the author and of the publisher are not aligned. The author of a scientific research paper wants their paper to be widely read and cited by other scientists. They don’t get paid for writing, there’s no fee from the publisher for their work – any increase in income comes indirectly from being a successfully published and widely cited authority in your field, and thus being able to command better salaries or larger grants. So the author is not interested in being paid for his or her writing.

The science publisher, on the other hand, is very interested in people paying for access to their journal. It’s how they make their money. Thus they see open publishing as a threat – who would pay to access their content if it’s available for free online?

This leads to two opposing publishing models: Reader Pays and Author Pays. The former is the traditional ‘we publish it, you pay for it if you want to read it’ model. The latter has been adopted by some open access journals, such as the Public Library of Science, the Journal of Medical Internet Research, and BioMed Central, which charge authors some sort of fee in order to cover their costs.

There is at least one other way, though, which could be called Third Party Pays, where the costs of publishing are subsidised by an institution, or covered by income from another source such as advertising, grants, etc. Some are even run by volunteers, thus incurring minimal costs.

According to Peter Suber, only 47% of open access journals charge authors a fee. He says:

Only a minority of existing OA journals actually used the most-studied and most-discussed business model for OA journals –charging author-side fees. (Let’s call these “fee-based” OA journals.) The majority of OA journals turned out to use business models that had rarely been acknowledged, let alone studied. (Let’s call these “no-fee” OA journals.) We thought we understood OA journals but we only understood a subset, and the greater part of the whole was still largely unknown.

I wish I could tell you how many different ways the no-fee journals have found to pay their bills, and which methods work best in which disciplines and countries. But I can’t. No one has done the studies yet. A few ships have approached the coastline of this land mass but we haven’t come close to penetrating the interior or producing a map.

As Peter says, it would be interesting to find out a lot more about the business models for the 53% of journals that aren’t charging their authors – the creative industries could potentially learn a lot from the publishing models used by their science publishing colleagues.

But the science publishing industry – where I started my postgraduate career, I have to mention – is not happy with open access. John Wiley & Sons, Reed Elsevier and the American Chemical Society are three of the biggest members of the Association of American Publishers, which has hired ‘PR pitbull’ Eric Dezenhall to try and swing the debate their way. This has been seen as an act of desperation and an attempt to derail real debate in favour of soundbite marketing tactics.

The threat is, of course, economic. If scientists prefer free open access journals to reader-pays journals, then the publishers’ business model is threatened. Some of the non-economic objections to open access, such as accusations that it does not support peer review, are clearly nonsense. Peer review – the process by which a paper is distributed amongst other experts in the author’s discipline so that they can critique it – requires only someone to arrange it and there is no good reason why an open access journal cannot peer review as well as a traditional journal.

Just like the cultural world, though, the genie is out of the bottle and sunning himself on a beach in Rio. Open access is not going to go away, and traditional publishers need to adapt or die. It’s scary, and the shape of future scientific business models is not clear, but there’s no escaping change.

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Open publishing – Cory Doctorow

It’s virtually impossible to talk about open publishing without mentioning Cory Doctorow. As one of the most vocal supporters and active users of the open publishing model, Cory is frequently cited as proof positive that open publishing works. I’m not sure that Cory’s success means that every person who publishes their work online under a Creative Commons licence is thus certain to also be successful – success relies on a lot more than availability. But what we can say is that releasing his material free online has helped him to build up a loyal fanbase of readers and a significant profile which helps him earn money both directly and indirectly from his writing.

Of course, writing is not all that Cory does – he’s also a renowned digital rights advocate with a formidable reputation as an expert and activist who worked for the Electronic Frontier Foundation. He also blogs at BoingBoing, one of the world’s most successful blogs, and now he holds the Fulbright Chair at the University of Southern California. But this activity also helps raise his profile, bringing him to the attention of more people who might download or buy his book.

(I must admit that I’d known Cory quite a while before I first read any of his novels. I downloaded Eastern Standard Tribe, liked the first chapter, but before I could get round to buying it, I was given a paper copy by a friend. I don’t think I would have heard of Cory at all if it weren’t for his work at the EFF, and I wouldn’t have come to know him personally if we hadn’t then shared an office for a while because of my work with the Open Rights Group. But then, the world is full of these strange conditionals.)

In January 2003, Cory published his first book, Down and Out in the Magic Kingdom, through the world’s biggest science fiction publisher, Tor. At the same time, he posted the text online under a Creative Commons licence and let anyone who wanted to download and redistribute it. Within a day there had been 30,000 downloads, and by December 2006 there had been over 700,000 downloads.

Just as happened later to Lawrence Lessig‘s Free Culture, Cory found that people immediately started to play with his book. At first, it was different file formats – people took the ASCII text and reformatted it into HTML, PDF, PalmOS PDB, Apple Newton PKG, and many others. Then there’s a PDF file that when printed folds neatly into a booklet, the entire text as a printable poster depicting the cover art, audio versions and translations.

But it didn’t stop at reformatting – people got far more inventive than that. There was the Sausage and Mash Remix, where every word beginning with S is replaced by the word Sausage, and every word beginning with M becomes Mash; the Capipa Remix which reorders all the words in alphabetical order; and the More and Bloodier Wars Remix, where the original is run back and forth through machine translator Babelfish. (All are mentioned on Cory’s blog, but don’t seem to be available anymore).

Today, there are 29 different versions available for download from Cory’s site and the book itself – his first novel remember – has been reprinted six times.

Cory’s second book, Eastern Standard Tribe, was released the same way in January 2004. Again came the HTML version, the PDF, files for all sorts of different ebook readers, GameBoy Advance files – anything you could possibly want. Other remixes included a speed reader version that flashes the book up on your screen one word at a time, and a (frankly freaky) partial audio version using computer software to record and remix.

None of this creativity would be possible under traditional ‘all rights reserved’ copyright, but it’s not just about enriching the commons. It’s also about making a living. In a December 2006 Forbes article, Cory wrote “I’ve been giving away my books ever since my first novel came out, and boy has it ever made me a bunch of money.”

That seems to tick the box nicely.

The Forbes piece is well worth reading the whole way through, as Cory talk about open publishing in depth. He puts together more pieces of the puzzle as to how and why this works for him, one of which is to do with the genre in which he writes:

[S]cience fiction’s early adopters defined the social character of the Internet itself. Given the high correlation between technical employment and science fiction reading, it was inevitable that the first nontechnical discussion on the Internet would be about science fiction. The online norms of idle chatter, fannish organizing, publishing and leisure are descended from SF fandom, and if any literature has a natural home in cyberspace, it’s science fiction, the literature that coined the very word “cyberspace.”

Indeed, science fiction was the first form of widely pirated literature online, through “bookwarez” channels that contained books that had been hand-scanned, a page at a time, converted to digital text and proof-read. Even today, the mostly widely pirated literature online is SF.

Which does make me wonder, would books outside of the science fiction genre do so well? I’ll come to that in another post.

If there is a posterboy for open publishing, it’s Cory. He has the amazing enthusiasm and drive of the pioneer, and I can’t imagine he’d be happy anywhere else but out front, where the experimentation happens, where the risks are unknown, and where he can carve his own path.

But not everyone coming on behind is going to meet with the same success as Cory. Giving your stuff away is but one part of the story. You also have to work your arse off – I actually don’t know anyone who is as prolific and hard-working as Cory. I remember once sitting in the office with him, listening to him type with the speed and ferocity of a man possessed (deadline notwithstanding). It made me feel deeply inadequate. And, of course, you have to be a good writer, and that itself takes a lot of hard work and dedication, and years and years of practice.

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Open publishing – Something for nothing, three years on

Nearly three years ago, Lawrence Lessig released his book, Free Culture, both in paper and online under a Creative Commons licence which allowed derivative works. A few days later, a disparate group of strangers gathered together to take advantage of that licence and create an audiobook version. Astonished at being a part of that process, and excited by the possibilities it seemed to open up to me, I wrote a long essay entitled Something for Nothing: The Free Culture AudioBook Project.

I just reread it and, three years later I find nothing in it has dated. Larry was kind enough to let me interview him for my blog post, and his words ring true now just as they did then. I strongly recommend that all De Montfort students reading this spend a little time reading both the essay, and exploring the links in it.

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Open publishing – A wider context

The temptation when you’re looking at a topic of open publishing is to focus on the case studies of people and publishers who are making works available online for reuse, but it’s really important to take a look at the wider context within which writers, publishers and booksellers are working and related issues such as DRM and piracy (which I will also address at length in another post). You can’t consider open publishing in a vacuum, despite the temptation to focus in on just that one area, otherwise you get just a fraction of the story.

Tim O’Reilly has a really fascinating and detailed post which does just that. He talks about the things he’s learnt being both a writer and a publisher. His lessons are:

  • Lesson 1: Obscurity is a far greater threat to authors and creative artists than piracy.
  • Lesson 2: Piracy is progressive taxation.
  • Lesson 3: Customers want to do the right thing, if they can.
  • Lesson 4: Shoplifting is a bigger threat than piracy.
  • Lesson 5: File sharing networks don’t threaten book, music, or film publishing. They threaten existing publishers.
  • Lesson 6: “Free” is eventually replaced by a higher-quality paid service.
  • Lesson 7: There’s more than one way to do it.

Tim examines each of these lessons in detail, but rather than attempt a summary, I recommend that you go and read his post and get it straight from the horse’s mouth.

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Open publishing – Writing in an age of pirates

John Scalzi wrote a fantastic post in May 05 about the changing nature of a writer’s business model in an age where everything is easily copyable. A snippet to whet your appetite:

I won’t get into how much of my writing income over the last four years comes directly and indirectly as a result of writing on this site, except to say it’s six figures and the leftmost number is not a “1,” and not nearly all of it comes from book sales. This is not bragging (or not only bragging, shall I say); the point to made here is that an ambitious writer can use a non-commercial presence to generate a non-trivial amount of income. In my case, the content here, like the content on Penny Arcade, is un-pirateable; I don’t charge anything for it, and I don’t care if you send it along to whomever you like. But it brings in thousands of people every day, some of whom would probably spend money on Scalzi merchandise. Like, say, a novel, however it is published.

Or not a novel, actually — why not a novella? The market for novellas is very small right about now, because most publishers don’t like them; they don’t fit into the mass-market publishing paradigm very well at all. But if I don’t have to worry about my publisher’s production albegra, maybe I could sell one. Or not sell it at all — maybe I’ll post it up on the site with its run subsidized by an advertiser. I have eight to ten thousand visitors on a daily basis; think there’s an advertiser out there who might be willing to shell out for 100,000 ad impressions over the run of the novella?

Point is, in a pirate age, I think I still stand a good chance of continuing to make a very good income from writing. Since I don’t think we’ll get to a pirate age, this is even better news for me, because I have the advantage of generating writer income the old-fashioned way as well as in this new way. Multiple revenue streams are a writer’s friend. Now, get this: I’m not particularly clever, and I’m awfully lazy. If I can do this, pretty much any writer can. Yes, it does take time and effort to generate a readership (seven years, in the case of the Whatever). Tell me how this is different from publishing today.

Scalzi makes an excellent point: Just because business models are changing doesn’t mean either that the publishing industry will die, or that the writer will find it harder to make a living (bearing in mind that it’s already hard).

According to a report from The Publishers Association, in 2005, there were approx. 60,000 book publishers in the UK and Ireland, and about 1.6 million titles were available for sale, including 206,000 new or revised titles. The total value of sales was £2,768 million, and 788 million units were sold (giving an average price of £3.50). Consumer sales were £2,396 million for 2005, up 8% on 2004 (compared to a 3% increase in 2004 over 2003). Book exports were also up 3.7% to £1.41 billion, with the US the biggest market. Decide for yourself if those numbers indicate an industry in rapid decline, or one that’s healthy.

It seems pretty difficult to find up-to-date statistics on how much authors earn in the UK, but an old post from 2000 on the Dark Echo site says:

You think you should be able to make a living as a writer? A survey by the Society of Authors (U.K.) shows that dream may be even further from reality than we thought. An article published last Thursday by The Guardian/The Observer Web site BooksUnlimited (reported the survey — first of its kind in nearly 20 years — “shows that the universal creative dream of self-sufficiency through writing is receding farther than ever. . . Almost half British authors earn less than the £5,000 yearly minimum wage and three quarters make less than the national average of £20,000.” Only one writer in seven actually lives on earnings from writing. In other words, “You live better with toilet cleaner on your fingers than with ink.”

I can’t find the original article on the Observer site, nor an update version of this survey, but it’s still true to say that it’s bloody hard to make a living out of writing, whatever type of writing you do. But it is dramatically easier now to access to your prospective audience, to nurture a community of fans, and to benefit from a variety of income streams, such as advertising on your site or merchandise. Which means that if you get as much of your stuff as possible in front of as many people as possible by giving it all away, you have an opportunity to make money both directly and indirectly from your writing. For those who understand this, it could be said that it’s now easier to make a living as a writer, not harder – although it’s important to note that ‘easier’ is a relative term.

Again, though, we’re left with a lack of real hard data here. Do authors with blogs earn more than authors with out-of-date/static websites or authors with no web presence? Does an online presence only favour authors of specific genres? Do authors who give their works away online earn more than those who don’t, for authors at the same stage in their career and working in the same genre? (Although, jeeze, you’d have a hell of a job getting a meaningful statistical comparison out of that one.)

The problem, of course, is that authors and publishers generally don’t like giving away this sort of data, so ultimately we are left with only anecdote and experience to inform us.

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Open publishing – Why do people publish books for free, and what about audiobooks?

When I think of ‘open publishing’, the first thing I think about is people like Lawrence Lessig, Cory Doctorow and Tom Reynolds who have all persuaded their publisher to allow them to release electronic versions of their books at the same time as the physical dead-tree version. (More on those three later.) In all cases, this seems to have been to the benefit of the book, but to give your book away at the same time as you put it up for sale is a bit of a leap of faith. Why would you take that risk? It’s far from being a proven economic or promotional strategy.

I think Chris Saad gets to the heart of this very quickly, when he asks, Am I being heard? He says there is:

A fundamental human need that I think podcasting, blogging and all forms of social/citizen journalism speaks to… the need to be heard. People just want to feel connected and understood.

At a very basic level, Larry, Cory and Tom share in common with me, you, and pretty much everyone else a desire to be heard, to be read, to have the things that we’ve laboured over appreciated.

Chris Anderson, editor of Wired and author of The Long Tail, also confesses that he just wants to be heard (although he doesn’t seem to have published an ebook version of his book):

I know I shouldn’t say this, but I’m actually delighted to see that my book has been pirated and is available on Bittorrent. (Presumably this is the audio book version, even though it claims to be an “ebook”, which I wasn’t aware existed. UPDATE. One file is the pirated audiobook, the “ebook” is actually this ChangeThis pdf of the original Wired article, which was already freely available).

My publishers want to make money, and I like them so I usually do what it takes to keep them happy, but in truth I just want to be read/listened to by the largest number of people. Leave it to me to figure out how to convert that reputational currency into cash–just get me in front of the biggest audience and I’ll do the rest. My agent doesn’t want to hear this, but I’d rather take a smaller up-front advance or lower royalties in exchange for more liberty in distributing free versions, because I think I’ll actually be better off in the end.

Anderson, however, tangles up a few threads in his piece, the first is a discussion of equivalence: ebooks are assumed not to be equivalent to books; digital audiobooks are assumed to be equivalent to CDs.

Reading an ebook isn’t currently a great experience. Specialised ebook readers are expensive, and most people don’t like reading on-screen, so the ebook is seen as not equivalent for a paper book, i.e. people are more likely to go and buy the paper version if they like the ebook. Thus it is beneficial to release a free ebook so that you can reach as wide an audience as possible, as you stand a good chance of converting ebook downloads to paper book sales.

Conversely, it doesn’t really matter whether you have an unlawfully downloaded copy of an audiobook, or the real thing, whether bought as a download or as a CD, because either way you are probably going to listen to it on your iPod, computer or other MP3 playing device. The assumption is that giving away ebooks encourages sales of paper books, but giving away audiobooks, or allowing unauthorised downloads, will cannibalise the sales of the legitimate ebook. This is exactly the same logic as used by the RIAA and BPI for suing file-sharers, and the rest of the music industry for attempting to slap DRM onto everything in sight. It’s a very compelling and sensible looking argument, but it’s based on unproven assumptions behind the motivations of the downloader/buyer.

We don’t have much real evidence to go on when looking at the cannibalisation of audiobooks by P2P versions. I’m not aware of any studies that focus on audiobooks. But certainly within the music industry the picture is not as clear as it at first seems. Felix Oberholzer and Koleman Strumpf compared real download data and real sales data (pdf) and found that downloading does not have a statistically significant impact on music sales, except in the context of the most popular songs, when it was shown to improve sales slightly. Could it be that the same might be true of an audiobook?

The other issues is the assumption, again promulgated by the RIAA and BPI, that every download of an unauthorised file, whatever it be, is equivalent to a lost sale. In fact, there are many different motivations and outcomes: Some people are nearly sure they want to buy the item but want to try it first, some people are curious and don’t know if they would buy but can be convinced, some people were never going to buy it anyway (so no lost sale as there was no intention to buy), and some people really are lost sales – they would have bought it but they downloaded it instead.

The question is not if some sales are lost, but if more sales overall are gained because of the free version? Providing a free version does not necessarily cannibalise sales overall, but instead acts as a promotional tool encouraging them.

Counterintuitively, there was a study last year that showed that people who downloaded the most MP3s also bought the most music. Sadly, I can’t lay my hands on a link right now but I’ll try to find it. Perhaps, as the audiobook market develops, this could hold true for audiobooks too.

Finally, there is an intimate relationship between a book and its audiobook version, and I don’t think that we really understand how users relate to both together or each separately. What makes a book compelling, and what makes an audiobook compelling are two different things, and my reasons for buying each different. I’m absolutely certain to be buying Neil Gaiman‘s next book, whatever it is and whenever it comes out, because I’m a fan and I love his stuff. I trust him, as a writer, to produce work that I enjoy. I would be unlikely, however, to buy an audio version of one of Neil’s books if it was read by Some Random Voiceover Guy, because for me there’s no incentive to do so (I don’t frequently listen to audiobooks). But an audiobook actually read by Neil, or by Lenny Henry, is a different kettle of fish because I already have an emotional involvement with the author as a fan of his, and with Lenny Henry by virtue of the fact that I saw him and Neil reading one of Neil’s books at an event I went to a while back. My motivation for buying that would not be a desire for any old audiobook version, but a desire specifically for Neil’s or Lenny’s audiobook version.

So when Anderson says that he can’t see the case for producing legitimate free audiobooks, he’s treating them as if they are wholly separate from the paper book or ebook, and as 100% equivalent, and I don’t think that we can say that with any certainty.

What really happens if you both sell and give away an ebook? What really happens if you both sell and give away music? Didn’t seem to hurt the Arctic Monkeys, after all. But until someone somewhere does a rigorous and balanced study to find out, we’re stuck with a bunch of poorly formed assumptions and music industry propaganda.

Right now, I’m left with more questions than answers. The publishing industry, though, is being pushed into experimentation in a way that the music and movie industries are not. Authors are forcing publishers to do things that might seem counterintuitive, and we’re slowly starting to figure out, through trial and error, what all this means. Still lots to find out, though, about this open publishing idea.

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Open publishing – preparing a lecture for De Montfort

Last year I was invited by Sue Thomas and Kate Pullinger to go up to Leicester to give a lecture about the impact of blogging on writing at their Narrative Laboratory for the Creative Industries seminar, Blogs, Communities and Social Software. This year, I have a return invitation, not to lecture in person again but to be one of several guest lecturers contributing to De Montfort’s Online MA in Creative Writing and New Media via a variety of online venues. I thought for a while about giving my lecture in Second Life, but decided that that might be a case of the medium obscuring the message with technical difficulties – if your computer’s not powerful enough to run Second Life well, it can a very frustrating experience. Instead, I’m going to be recording a short video which I will publish here on Strange Attractor and we’ll have a discussion with the students in the comments.

My topic this year is ‘open publishing’ and everything related, and in the spirit of openness, transparency and discussion, and with the realisation that there are a lot of people out there who know a lot more than I do about this, I have decided to publish all my research here, as I go along. So you’ll get to see all my sources, my half-formed thoughts, my wrong turns and my wild goose chases – and you’ll be able to join in now, if you feel like it.

My video is due to be published on Monday 26th February, and I’m currently feeling like I really should have started putting this together before now, but them’s the breaks. Hopefully, if the wider community feels like joining in, we can pull together a set of links, notes and finally a video that will both engage the students and prompt a discussion about what all this social software and open licensing really means for the publishing industry.

A note of caution, though. I can’t say that I really have a clear cut idea right now about the shape of the video, so don’t expect this to be all that well structured! I’m also planning a lot of small posts, rather than a few big ones, so it might get a bit ‘stream of consciousness’-y.

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