links for 2010-03-10

  • Kevin: This is a great summary of Google's economist-in-chief, Hal Varian's presentation on newspapers. There is so much good stuff packed in this presentation. I'll just highlight this one quote in terms of new devices for news consumption. Varian says: "The iPad, Kindle and other tablets introduce a “completely different ergonomics for accessing the news…so what I believe they’ll see is a merger of the TV, magazine, radio, and newspaper experience. You’ll have a device which will access all of the different medias. Give you a deeper — potentially deeper involvement with the news…So I would like to see this — this area develop and we’re doing what we can to help that happen"
  • Kevin: Some great thoughts from Martin Langeveld on what the iPad means for publishers. He identifies lots of opportunitis, but he also identifies this threat that should make the blood run cold of any existing newspaper publisher. He believes that the iPad and mobile devices in general threatens pre-print inserts – these are ads from big retailers that are packaged separately and then blown into newspapers. Langeveld says that this is the last bastion of monopolistic pricing power for publishers. Knock this out from newsapapers, and the business has very few places to hide.
  • Kevin: Outsell in the US expects digital ad spending to eclipse print for the first time. The problem for publishers is that the digital budget is spread across a much wider range of players.
  • Kevin: Damon Kiesow writes at Poynter Institute: "The New York Times is planning to offer its Book Review as a separate digital e-reader product, disaggregated from the rest of the Times content on the mobile devices, according to James Dunn, director of marketing for The New York Times." He made the comments at an afternoon session at the Digital Publishing Alliance and E-Reader Symposium at the University of Missouri's Reynolds Journalism Institute.
  • Kevin: From the Columbia Journalism Review, Terry McDermot looks at Fox News. "The perceived problem is not that Fox’s straight news is relatively bias-free and its opinion programming overwhelmingly conservative. The problem is that the news portion is very small and the opinion portion very large. It would indeed be like a traditional newspaper opinion-news division if the ratios were reversed."
  • Kevin: Laura Oliver reports: "Multimedia aggregator Daylife will now sell images from pro-am journalism site Demotix."
  • Kevin: A blockbuster collection of global social media statistics from February 2010 sourced from Hitwise, Nielsen, Comscore, Forrester, Royal Pingdom. Facebook is by far and away the most popular social networking site. Social networks and forums rank second in terms of UK internet visits, trailing only visits to search engines. That statistic is interesting in and of itself. At 121.6%, visits to search engines in the UK is almost twice that of visits to news and media sites. Another gem in this list of statistics: "Facebook and Twitter also both boasted a triple-digit growth in 2009 with social networking now accounting for 11% of all time spent online."

Asshole driven development

Scott Berkun has a great post entitled Asshole Driven Development, which expounds upon various software project management styles, including Cognitive Dissonance Development, Cover Your Ass Engineering and my favourite, Development By Denial. The eponymous management style is described as:

Asshole Driven development (ADD) – Any team where the biggest jerk makes all the big decisions is asshole driven development. All wisdom, logic or process goes out the window when Mr. Asshole is in the room, doing whatever idiotic, selfish thing he thinks is best. There may rules and processes, but Mr. A breaks them and people follow anyway.

Sound familiar? There are another couple of hundred management anti-patterns listed in the comments, from which I rather like Idiot MBA-Driven Development.

These aren’t just specific to software development, though, but are general management anti-patterns. I recognise both Asshole Driven Management and Idiot MBA-Driven Management, for example, from personal experience. Not to mention a wonderful case of Management by Denial that was so point-blank it was almost convincing, but when someone says, “Oh, no, we don’t have that problem here. We only hire smart people.” you just know there’s going to be trouble.

links for 2010-03-09

Do you have space for incubators?

Robert Biswas-Diener, who studies the psychology of happiness, writes on CNN.com about the difference between people who procrastinate and those who incubate:

Procrastinators may have a habit of putting off important work. They may not ever get to projects or leave projects half finished. Importantly, when they do complete projects, the quality might be mediocre as a result of their lack of engagement or inability to work well under pressure.

[…]

In a pilot study with 184 undergraduate university students, we were able to isolate specific items that distinguished incubators from the rest of the pack. Incubators were the only students who had superior-quality work but who also worked at the last moment, under pressure, motivated by a looming deadline.

This set them apart from the classic “good students,” the planners who strategically start working long before assignments are due, and from the procrastinators, who wait until the last minute but then hand in shoddy work or hand it in late.

I can certainly relate to the concept of the incubator. Whilst I like to have a long run up on important projects, they almost always end up left until the last minute.

This is problematic in a business context, where the slow-and-steady approach is the assumed default. Most project planning, for example, assumes that people will hit intermediary deadlines regularly throughout a project. Yet sometimes, particularly in areas where the ground is constantly shifting beneath your feet such as in tech, this can be a really bad thing because work done and decisions made early in the project can be out of date by the end of the project, ensuring the final deliverables are themselves obsolete as soon as completed.

I do think that social media can help with this, letting incubators share their thoughts, their incubation process with their team and manager without having to hit artificial deadlines that ultimately have a negative impact on the final result. I did this myself with a big report that I wrote last year. We agreed that I would not provide a “first draft”, but would instead put each section up on a wiki for the team to look at as it was completed. That meant that, come the “let’s assess your progress” meeting, I didn’t have anything much to show, but my final draft was something I was very proud of.

The major issue with that experience was that I was quite happy with the approach, it being one I am used to taking, but the people I was working with did not always seem to wrap their heads around it. Such an approach changes how the project should be managed, with ongoing communications the norm instead of sporadic, milestone-based catch-ups. If managers struggle with this different style, then they are unlikely to get the best out of incubator-type personalities.

links for 2010-03-08

  • Kevin: The New York Times Public Editor, Clark Hoyt, looks into instances of plagiarism by Zachery Kouwe, a blogger with the business blog Dealbook. Kouwe was caught lifting passages from other blogs and news sources. Quoting and linking is part of blog culture and is acceptable. However, lifting others writing shouldn't be a part of journalism or blogging, or any marriage of the two.
  • Kevin: Felix Salmon at Reuters wades into the discussion about Zachery Kouwe, one of the journalists writing the Dealbook business blog at the New York Times. After complaints from Wall Street Journal and an internal investigation at the Times, Kouwe resigned. The New York Times Public Editor, Clark Hoyt, said that "Plagiarism is a mortal journalistic sin".
    Salmon has a different take, and one that I agree with. He argues that far from adopting blogging culture, Kouwe didn't go far enough. "The fundamental problem with Kouwe was that when he saw good stories elsewhere, he felt the need to re-report them himself, rather than simply linking to what he had found, as any real blogger would do as a matter of course."
  • Kevin: Juditgh Townend at Journalism.co.uk looks at whether the culture at the NYTimes DealBook led to plagiarism and the resignation of Zachery Kouwe. Judith does a great round up of the analysis by Clark Hoyt, the Public Editor, at the New York Times and other analysis from Felix Salmon at Reuters. Felix raises another issue for the NYTimes, and one that I tend to agree with. "The answer, in truth, is not that the NYT has gone too far down the bloggish rabbit hole, but rather that it hasn’t gone far enough." Quoting and linking is part of blogging, but if you take text not as a quote by passing it off as your own work and don't link, that indeed is plagiarism.
  • Kevin: I've been working on how location can easily be integrated into a journalism workflow since I geo-tagged pictures, Tweets and blog posts during the 2008 US election. While many commercial geo-location services have arrived, including Fire Eagle, Gowalla and Four Square, geo-location lags at news organisations. Juniper Research says that mobile location-based services will generate $12.7b in revenue by 2014. As we've seen with other technologies, location is moving from early adopters quickly to early mass adoption driven by social networking applications. The Next Web looks at some of the revenue streams that will drive location based services. Definitely one to read.

Balancing blogging

Joel Spolsky writes one of the best blogs for programmers that I, as a non-programmer, have ever read. Joel on Software is soon to be ten years old and has provided me with some real insight into how software companies work. One of my favourite essays of Joel’s is Hitting the High Notes, which he wrote in 2005. I still refer back to it even now because it contains truths that apply not just to programming but to many other areas as well.

In his Inc.com column, Joel takes a look at what makes a good business blogger. He says:

These days, it seems like just about every start-up founder has a blog, and 99 percent of these bloggers are doing it wrong. The problem? They make the blog about themselves, filling it with posts announcing new hires, touting new products, and sharing pictures from the company picnic. That’s lovely, darling — I’m sure your mom cares. Too bad nobody else does. Most company blogs have almost no readers, no traffic, and no impact on sales. Over time, the updates become few and far between (especially if responsibility for the blog is shared among several staff members), and the whole thing ceases to become an important source of leads or traffic.

I’ve never counted to know if ‘most’ company blogs are like this, but certainly too many are. It’s something I come across over and again: The business whose social media presence is all about them.

Reading these blogs or Twitter streams or Facebook walls or LinkedIn Groups is like being trapped in a noisy restaurant with the worst date of your life who just cannot stop talking about how great he or she is, how well travelled they are, how fascinating their life. By dessert you’re eyeing your spoon, trying to figure out just how blunt it is and just how hard self-disembowelment would be.

Joel goes on to paraphrase Kathy Sierra:

To really work, Sierra observed, an entrepreneur’s blog has to be about something bigger than his or her company and his or her product. This sounds simple, but it isn’t. It takes real discipline to not talk about yourself and your company. Blogging as a medium seems so personal, and often it is. But when you’re using a blog to promote a business, that blog can’t be about you, Sierra said. It has to be about your readers, who will, it’s hoped, become your customers. It has to be about making them awesome.

Kathy is, of course, spot on. Blogging, along with other forms of social media, is not about blowing your own trumpet or bragging about you or your company’s achievements, its about giving people something interesting, entertaining, useful or valuable. It’s about having a conversation and listening as much as talking.

But where Joel surprises is in his announcement that he’s quitting blogging, writing columns and public speaking:

So, having become an Internet celebrity in the narrow, niche world of programming, I’ve decided that it’s time to retire from blogging. March 17, the 10th anniversary of Joel on Software, will mark my last major post. This also will be my last column for Inc. For the most part, I will also quit podcasting and public speaking. Twitter? “Awful, evil, must die, CB radio, sorry with only 140 chars I can’t tell you why.”

The truth is, as much as I’ve enjoyed it, blogging has become increasingly impossible to do the way I want to as Fog Creek has become a larger company. We now have 32 employees and at least six substantial product lines. We have so many customers that I can’t always write freely without inadvertently insulting one of them. And my daily duties now take so much time that it has become a major effort to post something thoughtful even once or twice a month.

The best evidence also suggests that there are many other effective ways to market Fog Creek’s products — and that our historical overreliance on blogging as a marketing channel has meant that we’ve ignored them.

I think that’s an understandable move, but for my money it’s also an overreaction. Blogging alone is not a marketing plan. Social media doesn’t stand isolated from other marketing techniques, but should instead be part of a wider strategy.

My advice to Joel would be:

  • Don’t abandon your blogging and public speaking, just scale it back.
  • Look at your new markets, the ones you want to move into, and figure out what those people want to hear about.
  • Start a new blog aimed at your new market. Better yet, get someone else in your company who is already interested in these new markets to start it.
  • Do whatever other marketing you were planning on doing as well. Remember, this is an ‘and’ world, not an ‘or’ world.

One doesn’t have to sacrifice a blog for traditional marketing – the two can coexist quite happily.

links for 2010-03-07

  • Kevin: Rusty Coats is a giant in terms of digital and US newpapers, and he has steered digital strategy at Media General and EW Scripps as part of his 15 years on the interactive side of newspapers. He's leaving the newspaper industry. "I would like to explore the broader interactive world. There is a lot of innovation happening in the interactive space — some in newspapers, some outside. I want to see what's outside without viewing it through a familiar lens," he says.

links for 2010-03-06

Journalism: What next?

For many news and media businesses to survive the recession and thrive after it has ended, they will have to adapt to the economics of abundance. It’s something that I’ve written about before, and Clay Shirky continues to make some of the most cogent comments about the economics of abundance and what many have been calling the attention economy for the last few years. From a keynote at the National Federation of Advanced Information Services, Clay says:

Abundance breaks more things than scarcity does. Society knows how to react to scarcity.

Ann Michael at Scholarly Kitchen blog (which is now in my RSS feeds) for the Society of Scholarly Publishing also quotes Clay as saying:

It’s easy to say “preserve the best of the old and combine it with the best of the new,” but in revolution, the best of the new is incompatible with the best of the old. It’s about doing things a whole new way.

I have struggled with this tension ever since I became a digital journalist in 1996. I knew that the internet would radically disrupt journalism the first time I first used a web browser at a student computer lab at the University of Illinois in August 1993.

However, I have always, always advocated and hoped for a transition that would wed the best of the old with the opportunities provided by the new. As I often say, I’m a very traditional journalist in terms of standards and ethics who uses cutting edge tools. However, it’s clear that many news organisations don’t have the resources anymore even to make strategic decisions about keeping the best of the old and combining it with the best of the new. Tough decisions will need to be made about what they stop doing. It’s sadly, no longer an option to continue doing everything they did in the past.

What is rare in a ‘world of cheap perfect copies’?

As Adam Tinworth said recently, publishers don’t have a great track record of adapting to this disruptive development:

We, as an industry, botched the transition online. We treated the internet as, at best, the poor cousin of the print title, to be filled with the left-overs from the established product and, at worst, a mere marketing device. Then, when the invention of the single most efficient information distribution mechanism mankind has yet come up with transformed our industry and its economics, we descended into panic.

How did print botch the transition online? It wasn’t for lack of trying. Steve Yelvington, someone I consider both a friend and mentor, was one of the few people who can say he was there at the beginning in terms of the internet and print, working on digital projects in the early 1990s. In his post, “Early to the game but late to learn how to play“, he makes a key observation:

The future gets created by individuals full of fire and passion, not institutions.

Clay supports Steve’s view and experience. It wasn’t that print publishers didn’t see this coming. They tried a number of plans. Clay said:

The curious thing about the various plans hatched in the ’90s is that they were, at base, all the same plan: “Here’s how we’re going to preserve the old forms of organization in a world of cheap perfect copies!”

The focus on preserving the legacy institution continues, and if you look at most of the paid content strategies, they are largely based on monetising current activities and content. About the only exception to this is recent attempts to sell iPhone apps and apps and content for the iPad, Kindle and new media slates. However, in terms of the web, most of the talk is about different ways to get people to pay for existing content created using existing forms of organisation and existing methods of newsgathering.

The problem that Clay is pointing out is that the economics of content have shifted. What will people pay for? Journalists will instantly say distinctive writing. Most journalists think their writing distinctive, but let’s be honest and even slightly logical here. If everything is distinctive, it’s no longer distinctive is it? Distinctive writing will only work for a very small group of writers. Thinking we can all be distinctive writers is like every 5-a-side footie player thinking he or she can play in the World Cup.

To pay for great reporting and great writing and the social mission of journalism, we’re going to have to think beyond the story in the digital age. We’re going to have to think about services that deliver value to audiences. In a world of content with “more alternatives than the human brain can process” as Steve puts it, suddenly intelligent, social filters become important and useful. People now pay for ‘filters’ that distill the vast amount of information produced everyday or every week into something human scale, for instance magazines like The Week. Smart, social filters can do better.

As I was writing this, I have found an example of people ready to pay for a deeper connection to those they trust. I grew up west of Chicago, and I grew up watching the At the Movies, hosted by Chicago film critics Gene Siskel and Roger Ebert. They were famous for their thumbs up or thumbs down movie reviews. Roger Ebert has just launched a club in which he offers some extras to his loyal fans, including special private discussions, advance ticket sales to his Ebertfest and a meet-and-greet at the festival with club members. They are only charging $5 a year. Read the comments. For everyone who thinks the web is full of nothing but venom, read those comments. Granted, he is a cancer survivor who lost his voice four years ago and just had an emotional appearance on the Oprah Winfrey show, but here is someone who has created a community.

Distilled insight, intelligence and connection. Content may not be rare in a ‘world of cheap perfect copies’, but these things still are. People will support organisations that deliver this. That’s where I see my future in journalism.

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links for 2010-03-05

  • Kevin: Foundation-funded investigative journalism group ProPublica in the US is giving away its 'reporting recipe'. They explain why they are doing this: "Now we are taking this principle a step further, giving away the recipe for what has been one of our most powerful reporting efforts to date. We are doing this because we believe there are many ways to prompt change through journalism."
  • Kevin: Nathan Yau at the incredibly wonderful visualisation blog, FlowingData, gives some simple tips on how to think like a statistician. It really does depress me the innumeracy shown in a lot of journalism. What's even more galling is when this innumeracy allows journalists to be duped by spin. Nathan has some good tips, but it's probably no substitute for a good grounding in basic maths and statistics.
  • Kevin: An interesting look by Ken Doctor, author of Newsonomics, writes about the time spent on Facebook versus the average time spent on news sites. The figures to take away is that the average spends 20 minutes a month on the New York Times and only 8-12 minuts on most local newspaper sites. That's for an entire month. Nielsen said that in January, users spent seven hours a month on Facebook alone.
  • Kevin: I've had the pleasure of working with Aleks at the Guardian, and she brings a great thoughtfulness to tech coverage that is often obsessed with gadgets and treated like not much more than entertainment. I really like this write up on creating the four part BBC2 documentary The Virtual Revolution. She writes about the tension between creating a traditional, linear television documentary and the online community and conversation that she tried to create. She writes about the "conflict between the linear and multiplatform aspects". Well worth a read.
  • Kevin: Peter Kafka writes about the Huffington Post's growth and strategy. On the strategic side, their growth in depth, their focus on building tight verticals is a simple startegy that seems to have been lost on most newspapers. The internet rewards depth in content. Kafka also points out another secret to the site's success: "Huffpo has mastered the art of turning other people’s work into its own stories and eyeballs."
  • Kevin: Malcolm Coles at Econsultancy has written a valuable summary on what the BBC's strategic review says about the British public broadcaster's online vision for the future. Being a former BBC News website employee, I have been reading a lot of this with great interest. In terms of halving the number of BBC websites, that is actually quite easy. At one point time in the early part of the century, there were 1800 different sites under bbc.co.uk. What that means, is quite a bit murkier.
  • Kevin: McKinsey defines that 'Internet of Things' as "sensors and actuators embedded in physical objects […] linked through wired and wireless networks, often using the same Internet Protocol (IP) that connects the Internet." The mega-consultancy sees huge opportunities, and I'd agree. This new network of sensors will also provide opportunities to generate a lot of data and information. I would expect government agencies to invest in such sensors, and if the governments are open about their data, I think there are huge opportunities for journalism organisations.