management

The Tyranny of the Explicit

Johnnie Moore has a great podcast episode talking with Viv McWaters and Roland Harwood on how an undue focus on metrics can get in the way of real thought and understanding. I see this frequently myself, too, when people want to focus on ‘return on investment’ or ‘success metrics’ for social media at the cost of understanding the intangible results,… Read more →

If you want innovation, let people do it on their own

Mitch Anthony links to a post form PsyBlog about how groups redefine ‘creativity’ as ‘behaviour that conforms to group norms’: When groups are asked to think creatively the reason they frequently fail is because implicit norms constrain them in the most explicit ways. This is clearly demonstrated in a recent study carried out by Adarves-Yorno et al. (2006). They asked… Read more →

The Blogger/Evangelist Lifecycle

For years I’ve been talking about the Blogger Lifecycle – the way in which business bloggers react to the act of business blogging. Last week this topic featured in a workshop I was running so I finally drew the graph that has been in my head for the last several years. Based loosely on the Gartner Hype Cycle, it tracks… Read more →

Asshole driven development

Scott Berkun has a great post entitled Asshole Driven Development, which expounds upon various software project management styles, including Cognitive Dissonance Development, Cover Your Ass Engineering and my favourite, Development By Denial. The eponymous management style is described as: Asshole Driven development (ADD) – Any team where the biggest jerk makes all the big decisions is asshole driven development. All… Read more →

Do you have space for incubators?

Robert Biswas-Diener, who studies the psychology of happiness, writes on CNN.com about the difference between people who procrastinate and those who incubate: Procrastinators may have a habit of putting off important work. They may not ever get to projects or leave projects half finished. Importantly, when they do complete projects, the quality might be mediocre as a result of their… Read more →

The cost of inauthentic communities

Roger Martin has an excellent post on Harvard Business Review that looks back at how business executives used to be embedded in the community they served but are now disconnected from it, as are the businesses they work for. It is a must read. In the 60s, business were smaller, executives knew their customers and their staff. Shareholders were in… Read more →

Are we building better tomorrows?

Via Christian Crumlish, I discovered the excellent essay Are we building a better Internet? by Matte Scheinker. Matte’s essay looks at how seemingly small design decisions can have huge impacts on the way that the internet evolves. He says: The first design meme I encountered with true deleterious power was the opt-out check-box for marketing emails on sign-up forms. Our… Read more →

Social isn’t just online

The British Psychological Society’s Research Digest Blog carries a post about how much better we feel when we get absorbed in a social task than if we do the same task on our own. You’ve probably heard of ‘flow’, the feeling of being so absorbed in something that time stands still. Flow “is highly rewarding and usually provokes feelings of… Read more →

Data security vs agility and cost

Third party social media tools really are a two-edged sword. On the one hand, they allow you to get up and running almost instantaneously for little or no money, but on the other hand you have no data security or guarantee of uptime. I’m reminded of this dichotomy by the recent closure of a number of music blogs by Google’s… Read more →