links for 2010-03-07

  • Kevin: Rusty Coats is a giant in terms of digital and US newpapers, and he has steered digital strategy at Media General and EW Scripps as part of his 15 years on the interactive side of newspapers. He's leaving the newspaper industry. "I would like to explore the broader interactive world. There is a lot of innovation happening in the interactive space — some in newspapers, some outside. I want to see what's outside without viewing it through a familiar lens," he says.

links for 2010-03-06

Journalism: What next?

For many news and media businesses to survive the recession and thrive after it has ended, they will have to adapt to the economics of abundance. It’s something that I’ve written about before, and Clay Shirky continues to make some of the most cogent comments about the economics of abundance and what many have been calling the attention economy for the last few years. From a keynote at the National Federation of Advanced Information Services, Clay says:

Abundance breaks more things than scarcity does. Society knows how to react to scarcity.

Ann Michael at Scholarly Kitchen blog (which is now in my RSS feeds) for the Society of Scholarly Publishing also quotes Clay as saying:

It’s easy to say “preserve the best of the old and combine it with the best of the new,” but in revolution, the best of the new is incompatible with the best of the old. It’s about doing things a whole new way.

I have struggled with this tension ever since I became a digital journalist in 1996. I knew that the internet would radically disrupt journalism the first time I first used a web browser at a student computer lab at the University of Illinois in August 1993.

However, I have always, always advocated and hoped for a transition that would wed the best of the old with the opportunities provided by the new. As I often say, I’m a very traditional journalist in terms of standards and ethics who uses cutting edge tools. However, it’s clear that many news organisations don’t have the resources anymore even to make strategic decisions about keeping the best of the old and combining it with the best of the new. Tough decisions will need to be made about what they stop doing. It’s sadly, no longer an option to continue doing everything they did in the past.

What is rare in a ‘world of cheap perfect copies’?

As Adam Tinworth said recently, publishers don’t have a great track record of adapting to this disruptive development:

We, as an industry, botched the transition online. We treated the internet as, at best, the poor cousin of the print title, to be filled with the left-overs from the established product and, at worst, a mere marketing device. Then, when the invention of the single most efficient information distribution mechanism mankind has yet come up with transformed our industry and its economics, we descended into panic.

How did print botch the transition online? It wasn’t for lack of trying. Steve Yelvington, someone I consider both a friend and mentor, was one of the few people who can say he was there at the beginning in terms of the internet and print, working on digital projects in the early 1990s. In his post, “Early to the game but late to learn how to play“, he makes a key observation:

The future gets created by individuals full of fire and passion, not institutions.

Clay supports Steve’s view and experience. It wasn’t that print publishers didn’t see this coming. They tried a number of plans. Clay said:

The curious thing about the various plans hatched in the ’90s is that they were, at base, all the same plan: “Here’s how we’re going to preserve the old forms of organization in a world of cheap perfect copies!”

The focus on preserving the legacy institution continues, and if you look at most of the paid content strategies, they are largely based on monetising current activities and content. About the only exception to this is recent attempts to sell iPhone apps and apps and content for the iPad, Kindle and new media slates. However, in terms of the web, most of the talk is about different ways to get people to pay for existing content created using existing forms of organisation and existing methods of newsgathering.

The problem that Clay is pointing out is that the economics of content have shifted. What will people pay for? Journalists will instantly say distinctive writing. Most journalists think their writing distinctive, but let’s be honest and even slightly logical here. If everything is distinctive, it’s no longer distinctive is it? Distinctive writing will only work for a very small group of writers. Thinking we can all be distinctive writers is like every 5-a-side footie player thinking he or she can play in the World Cup.

To pay for great reporting and great writing and the social mission of journalism, we’re going to have to think beyond the story in the digital age. We’re going to have to think about services that deliver value to audiences. In a world of content with “more alternatives than the human brain can process” as Steve puts it, suddenly intelligent, social filters become important and useful. People now pay for ‘filters’ that distill the vast amount of information produced everyday or every week into something human scale, for instance magazines like The Week. Smart, social filters can do better.

As I was writing this, I have found an example of people ready to pay for a deeper connection to those they trust. I grew up west of Chicago, and I grew up watching the At the Movies, hosted by Chicago film critics Gene Siskel and Roger Ebert. They were famous for their thumbs up or thumbs down movie reviews. Roger Ebert has just launched a club in which he offers some extras to his loyal fans, including special private discussions, advance ticket sales to his Ebertfest and a meet-and-greet at the festival with club members. They are only charging $5 a year. Read the comments. For everyone who thinks the web is full of nothing but venom, read those comments. Granted, he is a cancer survivor who lost his voice four years ago and just had an emotional appearance on the Oprah Winfrey show, but here is someone who has created a community.

Distilled insight, intelligence and connection. Content may not be rare in a ‘world of cheap perfect copies’, but these things still are. People will support organisations that deliver this. That’s where I see my future in journalism.

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links for 2010-03-05

  • Kevin: Foundation-funded investigative journalism group ProPublica in the US is giving away its 'reporting recipe'. They explain why they are doing this: "Now we are taking this principle a step further, giving away the recipe for what has been one of our most powerful reporting efforts to date. We are doing this because we believe there are many ways to prompt change through journalism."
  • Kevin: Nathan Yau at the incredibly wonderful visualisation blog, FlowingData, gives some simple tips on how to think like a statistician. It really does depress me the innumeracy shown in a lot of journalism. What's even more galling is when this innumeracy allows journalists to be duped by spin. Nathan has some good tips, but it's probably no substitute for a good grounding in basic maths and statistics.
  • Kevin: An interesting look by Ken Doctor, author of Newsonomics, writes about the time spent on Facebook versus the average time spent on news sites. The figures to take away is that the average spends 20 minutes a month on the New York Times and only 8-12 minuts on most local newspaper sites. That's for an entire month. Nielsen said that in January, users spent seven hours a month on Facebook alone.
  • Kevin: I've had the pleasure of working with Aleks at the Guardian, and she brings a great thoughtfulness to tech coverage that is often obsessed with gadgets and treated like not much more than entertainment. I really like this write up on creating the four part BBC2 documentary The Virtual Revolution. She writes about the tension between creating a traditional, linear television documentary and the online community and conversation that she tried to create. She writes about the "conflict between the linear and multiplatform aspects". Well worth a read.
  • Kevin: Peter Kafka writes about the Huffington Post's growth and strategy. On the strategic side, their growth in depth, their focus on building tight verticals is a simple startegy that seems to have been lost on most newspapers. The internet rewards depth in content. Kafka also points out another secret to the site's success: "Huffpo has mastered the art of turning other people’s work into its own stories and eyeballs."
  • Kevin: Malcolm Coles at Econsultancy has written a valuable summary on what the BBC's strategic review says about the British public broadcaster's online vision for the future. Being a former BBC News website employee, I have been reading a lot of this with great interest. In terms of halving the number of BBC websites, that is actually quite easy. At one point time in the early part of the century, there were 1800 different sites under bbc.co.uk. What that means, is quite a bit murkier.
  • Kevin: McKinsey defines that 'Internet of Things' as "sensors and actuators embedded in physical objects […] linked through wired and wireless networks, often using the same Internet Protocol (IP) that connects the Internet." The mega-consultancy sees huge opportunities, and I'd agree. This new network of sensors will also provide opportunities to generate a lot of data and information. I would expect government agencies to invest in such sensors, and if the governments are open about their data, I think there are huge opportunities for journalism organisations.

Information flow and attention

danah boyd writes an insightful essay for UX Magazine, Streams of Content, Limited Attention, which examines the change from a broadcast information landscape to a networked one and its implications. She identifies four core issues:

  1. Democratization
  2. Stimulation
  3. Homophily
  4. Power

About democratisation, for example, she says:

Switching from a model of distribution to a model of attention is disruptive, but it is not inherently democratizing. This is a mistake we often make when talking about this shift. We may be democratizing certain types of access, but we’re not democratizing attention. Just because we’re moving towards a state where anyone has the ability to get information into the stream does not mean that attention will be divided equally. Opening up access to the structures of distribution is not democratizing when distribution is no longer the organizing function.

This is a really important essay, full of thought provoking nuggets. I don’t really want to boil it down to a soundbite, because this is a complex subject and to give you a two sentence summary would be to do it and danah a disservice. I think, though, this is going to be one of those essays I’m going to have to read and reread until its implications – which are not always obvious – have fully sunken in.

links for 2010-03-04

  • Kevin: Todd Ziegler of The Bivings Group in Washington flagged up this great video by Jess3 with a number of very interesting internet statistics.
  • Kevin: Suw and I are in a huge transition right now. I'm transitioning from having a stable job in major, world-class journalism institutions to something quite different. Dan Blank has a great post on some friends who have seized this transition. That's what Suw and I are doing. It's great to read other people's stories.
  • Kevin: A good look at how engagement metrics. The real take away which is something you'll see almost everywhere. "Very few stations define success with concrete metrics. Most examples are anecdotal. ("I just have a sense.") What they consider to be "successful" is very subjective. Those that do have an idea of what success means to them include metrics such as page views, unique users, and calls into station when online offerings fail to work."
  • Kevin: Paul Bradshaw flags up a University of Chicago study looking at bias in newspapers. "Interestingly, ownership is found to be statistically insignificant once those other factors are accounted for." What they did find was journalists probably aren't aware of the reinforcing effect on their coverage based on the similiarity in information and beliefs from their sources. "The result is social networks that don’t recognize that they have developed a groupthink that is not centered on the truth.” As Paul points out, this is the echo chamber effect in traditional news coverage.
  • Kevin: Read this post by Ty Ahmad-Taylor. "The rise of prestige as a new form of currency has ramifications for businesses facing decline like print or broadcast." News and journalism are difficult places to apply this model. "But associated verticals such as finance and sports are, by their nature, inclined to offer game dynamics around outcomes."
  • Kevin: Caroline McCarthy at CNET writes: "The demise of Streamy is one more sign of something that was already evident: Facebook–and to a lesser extent, Twitter–has completely won this game."

Quick guide to open innovation

David Simoes-Brown takes a look at open innovation over on the NESTA blog, and outlines five “traits of open innovation which often pass people by”: Reading his post, I just kept thinking, “Yes. Yes. Of course.” It’s very easy when the open mindset is embedded in the way you prefer to work to forget that for many people, these tips are really quite counter-intuitive.

Many of these tips also fit social media too, with just a little tweaking:

1. Start at the end

Know what you want/need to achieve with your social media project, don’t just chuck it up and hope for the best.

2. Listen to your customers

David had “Buy from your customers”, on the basis that your customers know your brand better than you do. In a social media context, this morphs into listening rather than buying, but the main point still stands. You may think you know what your brand experience is, but it’s your customers who actually have to live through it!

3. Show not tell

This tip from the writing fraternity is as important in social media project as it is in innovation. Pilots are a great way not just of testing the water but also of creating an experience for a small group that others will look at and (hopefully) want!

4. You will never spot a winner

Social media is changing all the time and whilst the basic tenets stay the same, tools come and go and tactics that work brilliantly for one company at one point in time may not work so well for another. Focus on your business needs, your employees’ needs and your customers’ needs, and don’t try to predict the next big social media craze.

5. It’s not who you know, it’s who knows you

This is ‘word of mouth’ in a nutshell. You can spend a lot of time going broad with your social media strategy, trying to reach as many people as possible, but you can be much, much more effective if you let your fans carry your message for you. Quality over quantity every time.

links for 2010-03-03

  • Kevin: Martin Langeveld at the Nieman Journalism Lab has an excellent roundup of US newspaper group quarterly filings and dives into what the figures means.
  • Kevin: Karl Schneider, the head of editorial development at B2B publisher RBI, has some excellent comments to make about "conversational journalism" and UGC. In terms of UGC, there is no one-size-fits-all strategy. In terms of "conversational journalism", he said that "that journalists need to move away from producing and distributing content to engaging in conversations with users and working off the back of their ideas/thoughts to create content that is useful and interesting to that ’community’ around a subject". Excellent points.
  • Kevin: Robert Andrews of paidContent.co.uk gives an excellent quick breakdown of the proposed cuts at the BBC websites. I used to work at the BBC News website, and it's unclear whether the 25% cuts will affect it or if this is just a cull of the wide ranging web properties that the BBC has. About the only specific change I can find for the News website is "BBC News Online focusing its specialist analysis and interpretation on a generalist, not specialist, audience".
  • Kevin: An excellent post by Joel Spolsky about blogging at businesses. He talks about one of the biggest mistakes that businesses make when they blog, which is talking solely about their business. Instead of blogging about the minutiae of your business, he suggests that you follow the advice of Kathy Sierra. "To really work, Sierra observed, an entrepreneur's blog has to be about something bigger than his or her company and his or her product. This sounds simple, but it isn't. It takes real discipline to not talk about yourself and your company."
  • Kevin: There has recently been a lot of quite heated discussion about smartphone market share. Nokia still holds the lead by far in terms of handset volume when compared to Apple's iPhone. However, as this graphic shows, in terms of the mobile browser market share, handset volume only tells part of that story. The iPhone dominates in North America, grabbing an 86% mobile browser share in Canada home to RIM of Blackberry fame. Another surprise for me is how the iPhone dominates mobile browsing in Japan. This is the home of NTT Docomo which was miles ahead in terms of mobile data. The iPhone/iPod touch has 75% of the mobile browser market with Docomo trailing with only 6%. In the developing world, Opera and Nokia dominate. Fascinating bit of research.
  • Kevin: This is the question that all news sites are asking in 2010: Will people pay? And if so, what will they pay for? You can see the strategy of my soon-to-be former day job, The Guardian. Guardian Editor Alan Rusbridger says that he believes that as some news sites charge for content that readers will flock to free sites. He's not ready to "risk damaging his paper's "journalistic potential'" .

Event: Show Me The Change

Just stumbled across the Show Me The Change event in Melbourne, Australia, May 4 – 6, via Johnnie Moore. From one of the organisers:

Are you fascinated by human behaviour … and do you spend at least some of your time trying to influence and change others? When you do this, are you asked to ‘measure success’ or report on outcomes?

If you are in any way involved in social media in your business, the answer to those questions will be yes. Social media is all about behaviour change and not simple, measurable behaviours at that. This event looks like it will take a complex topic and find ways to treat it as just that, rather than assuming it can be made simple. I wish I could go, but sadly my travel budget just doesn’t extend that far.

Report: ‘Digital Natives’: A Myth?

POLIS, the LSE and London College of Communications’ journalism research and policy initiative, recently released a report into the concept of ‘digital native’, examining whether young people really are imbued with an innate, and by implication superior, understanding of technology.

I wrote about this last year and my review of the literature led me to the conclusion that the idea of the ‘digital native’ was no more than a construction, created primarily it seems to provoke a sense of difference between the generations and, from that, a moral panic around how technology is allegedly affecting younger people.

In the introduction to his report, co-authored with Ranjana Das, Charlie Beckett says:

Myths can be useful ways for societies to tell stories about themselves. They can help us preserve our values and cope with change. So the idea that young people are particularly, even naturally adept at using new media technologies is comforting and perhaps even exciting. Even if older adults find digital devices and processes challenging we can reassure ourselves that the next generation will take to them effortlessly and creatively. I regularly hear from middle aged digital enthusiasts as well as the technophobes how their teenage children can do amazing and/or disturbing things online. They blog, game and network on a variety of platforms, often multi-tasking, producing sophisticated and rich patterns of communication and expression. This is wonderful and quite often true. But as the evidence and analysis of this report shows, it is a myth that this kind of youthful dexterity and literacy is somehow inevitable or ubiquitous. And this matters. As Professor Livingstone says, if we don’t understand the reality of young people’s use of the Internet, then we won’t realize how important it is to them and how vital it is to provide the skills and resources for them to make the myth a reality.

The fact is that young people experience the same opportunities and challenges as everyone else who uses digital technologies. The cultural and social barriers to conventional literacies appear to replicate themselves online. A young person who struggles to read a book will quite likely find online navigation difficult, too. There may be magical things that we can do online, but there is no miraculous power that changes intellectual frogs into digital princes. Those people growing up over the last decade or so may well be more familiar with a world of virtual and networked culture and communications. However, individual youths have not been endowed by some freakish evolutionary process with exceptional technological powers.

Furthering our understanding of how young people use, understand and relate to digital technology is essential to business. Too many times I have heard business people talk about how the ‘Facebook Generation will demand social tools’, when the anecdotal evidence I have is that the Facebook Generation doesn’t much see a need to use social tools in the workplace and would see the use of Facebook by their employers as an invasion of their personal space.

The truth is that all generations show a distribution of technological aptitude, and I’d put money on it being a normal distribution at that. There may be a difference in the width of the central hump of the bell curve, due simply to the increase in opportunity to interact with technology, but there no generation is born with an innate ability to grok tech.

This should ring alarm bells in any business whose HR policy has focused on attracting young employees with the assumption that those people will be better at technology. If you’re hoping that the youngsters will save your business from technological decline, you’re very much mistaken. Such a policy also ignores the vast pool of older tech-literate people who have grown up with the technology and who understand it in their bones.