05.22.10
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Al Jazeera Unplugged: Josh Benton of the Nieman Journalism Lab

This is a live blog. It might be a bit rough. I’ll add links as I can and might do it in a second pass.

Josh started by saying that the disruption in the news business that began in the US is now spreading to other parts of the world. He started off with a series of “scary charts” showing the precipitous drop in advertising revenue in the US and the newspaper circulation decline in the US. The decline in terms of newspaper circulation per 100 households has been dropping since the 1940s. He then displayed the time that average internet users spent per month on news sites, 8-12 minutes a month, versus the seven hours they spend on Facebook.

The media industry is fragmenting. The number one album on the charts in the US sold just 60,000 copies last week, but it used to be that to have a number one album you would have to sell hundreds of thousands of copies. TV is fragmenting with greater choice, and Josh pointed to yesterday’s announcement of Google TV.

UPDATE: For the average internet user , 70% of the content that people under 40 consume online is produced by people they know.

Josh sees this not as a threat but as a great opportunity. Newspapers in the US used to be enormously popular. In 1990, John Morton said that it is clear that newspapers will be twice as profitable int he future, but maybe not three or four times as profitable. Those profits made owners very rich, but they also paid for investigative journalism and foreign bureaux.

On the social web, even if it doesn’t look like journalism, it can be an important source of information. People might find out about an important story from their friends on Facebook or Twitter. This is not new. With movable type, new types of information were produced. The rotary press could print much more copies, more cheaply. 1900s came newspapers, 1930s radio, 1950s TV, 1980s cable TV, 1990s internet, 2000s, mobile phones.

Context in country to country is critical. Some countries are seeing gains in literacy so are seeing a dramatic increase in newspaper circulation. Media in non-English countries aren’t seeing the same pressure.

In the US, seeing media adjust. Some are trying to grow in scale. Some trying to produce so many web pages that if they make a bit of profit on each page, they will make money. Demand Media is producing 5000 pages of content a day. Associated Media, just bought by Yahoo, is producing 2000 pages a day. It’s not necessarily news content, but it’s providing a model. We are seeing the growth of niche sites, around subjects rather than geography. Some are building paywalls.

However, I believe that the number of people who will pay will be relatively small. People will have free alternatives.

And then he said something that I’ve thought for quite a while:

News is shifting from a manufacturing industry to a service industry.

Even in the past, only bout 15% of a newspaper budget went to journalism. That’s a fascinating statistic. Service industries don’t try to create demand but rather serve demand.

With an infinite number of content choices, people are now choosing things that aren’t news. How do we (as journalists) create that demand? He sees the big organisations as being OK. He sees non-profit models developing. “I generally think we’ll be OK,” he said. This technological shift will see a huge boon he says.

05.21.10
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Event: Designing social interfaces workshop

With any luck, tomorrow will see the delivery of Christian Crumlish’s book, Designing Social Interfaces, co-written with Erin Malone. I’m really quite excited about getting my own copy and getting my teeth into the lessons it contains. For those who want a more personal learning experience, Christian is running a workshop in London on 9th June. I really wish I could go, but I’ll be in Sweden at the time.

05.20.10
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links for 2010-05-20

05.20.10
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Fun makes for passionate users

How much enterprise software is truly fun to use? Aarron Walter discusses the importance of fun in his article Emotional Interface Design: The Gateway to Passionate Users. It’s a very interesting read with some enlightening examples.

But to take the ball and run with it a bit, I think ‘fun’ is one reason that people who use social media can get so passionate about it. We engage much more with tasks that are fun and enjoyable, and we work better on projects where we are working with people who are fun. Just think about the tasks on your to-do list, and think about the ones that you find fun. I bet they’re the ones you actually want to do!

For me, blogging is fun. Working on a wiki is fun. Setting up a Kickstarter project is fun. Heaven forfend, but I even like playing with numbers in spreadsheets on Google Docs. (Don’t tell anyone, but I love setting up spreadsheets with formulas that suck data from one cell, transform it in some way and then spit out a number in another.)

Putting my numbergeekiness aside, the one thing those tools have in common is the presence of other people. The fun to be had in writing a blog increases the more other people engage with it. Wikis are both productive and fun when you’re working with other people on achieving a shared goal. Kickstarter is fun not just because it offers the opportunity to do cool projects, but because you’re doing that cool project with the support of other people. GoogleDocs allow me to collaborate with other people and even discuss the document in real time whilst we’re working on it.

Other people make things fun. Fun things are things we want to do, and keep on doing. The more we want to do something, the better we get at doing it. The more we enjoy a task, the better we get at doing it, the more efficient and productive we becomes.

Which begs the question: Can we make work more fun? Of course we can. And we should.

05.19.10
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links for 2010-05-19

  • Google to debut Internet TV software in joint initiative – latimes.com
    Kevin: Google, Sony, Intel and Logitech, will demonstrate technology this week enabling users to flip seamlessly among shows, YouTube videos and home videos on their sets. It's called SmartTV, and while big backers don't guarantee adoption, this is definitely a major move in the "War for the Living Room". With consumers adapting apps on their mobile phones, there is an increasing expectation that previously closed devices should use software much the same way that computers do. With consumers also watching more video content via their computers, both trends are driving adoption of apps for the television set. There is a great stat in this story. There are already 1m internet-enabled TVs, and another 10m will be sold this year. It is estimate that a quarter of all TVs sold in Europe in 2010 will have networking capability.
    (tags: Google Sony Intel Logitech TV applications internet)
  • Yahoo Buys Associated Content for $100 Million
    Kevin: Yahoo buys low-cost content producer Associated Content. We've now got Deman Media, Associated Media and SEED all competing in the "low-cost, crowd-sourced content". This is going to be a brutal, hyper-competitive space. I'm not entirely sure what value this adds to Yahoo. As a hedge against long-time rival AOL, it might make sense. However, I just don't see what they stand to gain by entering a market that will be all about cutting costs at any cost.
    (tags: contentfarms DemandMedia AssciatedMedia Yahoo M&A acquisition AOL)
  • 5 Innovative Websites That Could Reshape the News
    Kevin: A look at five new news websites by Mashable with the conclusion: "Enterprising communities, a DIY culture, mobile devices, and better ways to sort through the flood of information (like semantic web) will be essential to the new ways in which we’ll stay informed each day." Everyblock, Spot.us, Wikileaks, Chicago Now and Fwix. Most of these sites aren't new, but they are trying new things in terms of news and information.
    (tags: journalism trends hyperlocal aggregation)
05.18.10
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More Twitter research gives us an insight

Last week I blogged about research by Meeyoung Cha, from Max Planck Institute for Software Systems in Germany, and her colleagues that showed on Twitter, the number of followers you have doesn’t correlate to the influence you have.

Corroborating that is research from Haewoon Kwak, Changhyun Lee, Hosung Park, and Sue Moon from the Department of Computer Science at the Korea Advanced Institute of Science and Technology. According to Shiv Singh, in this second piece of research:

The researchers also analyzed the influence of Twitter users and found that there’s a discrepancy in the relationship between the number of followers and the popularity of someone’s tweets. This basically means that the number of followers is not the only measure of someone’s value.

Singh draw out seven points of interest from the research, some of which are interesting and some of which are blindingly obvious to anyone who’s spent any time on Twitter:

  1. Twitter users have 4.12 degrees of separation on average
  2. The reTweet is powerful
  3. 75% of reTweets happen within an hour of the original Tweet
  4. Followers != influence
  5. Trending topics are mainly news headlines or ‘persistent news’
  6. Only a minority of users have reciprocal relationships, and there are a lot of observers
  7. ReTweets spread quickly

Read the whole post for the Singh’s full analysis.

It’s good to see researchers digging into the nuts and bolts of social media. As I said about Cha’s work, those of us who’ve been in this area for a while have built up through experience and observation a set of instincts about how things work. We use heuristics to get a sense of how the whole system functions, but like any assumption built from personal experience there are risks that we are wrong. So it’s very valuable to have those assumptions tested by research which can then ground us in evidence rather than gut feeling.

05.17.10
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Making time

Amber Naslund writes a good post about how important it is to make time to experiment with social media and to explore what it can do for you. It’s very easy, she points out, to say that we don’t have the time, but “Here’s what you have to face down. You make time for what matters.”

Spot on.

The comments are just as interesting as the post, as people come up with reasons why it’s not just a matter of making time. People are overloaded, too busy, scared to step out of their comfort zone, the skill set required is hard to acquire. It’s easy to come up with excuses why some people won’t take the time to learn social media, but they are just that: excuses.

Here’s the thing: We waste loads of time simply checking our email inboxes. What about if you reduced your time in email and gave that time to social media instead? What about if you went to one less meeting each week? What if you used your phone to check up on Twitter and blogs and such, and used some of that dead time when you’re waiting for other things to happen?

It’s actually very easy to learn about social media. A quick search on Google gives an awful lot of stuff to start reading, even before one starts dipping their toes in the tools themselves. How much can someone learn just by reading round for 10 minutes a day?

“I haven’t had time” is an excuse we all use, but it’s not a reason.

05.15.10
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links for 2010-05-15

  • Reader Comments, Hawaiian-Style
    Kevin: Mark Potts looks at the community interaction on the new site Civil Beat in Hawaii. Only subscribers can comment. The site has already tackled the issue of civil unions, which usually would be a cue for a god awful fight on most sites. However, the discussion is polite. It's an interesting model where anyone can read comments but only subscribers can contribute to them.
    (tags: community paidcontent comments)
  • MediaShift Idea Lab . How to Use Ushahidi for Non-Crisis Projects | PBS
    Kevin: Juliana Rotich of Ushahidi talks about using the platform for non-political purposes. "How do we inspire active participation in a project that is non-political, and not related to a crisis?" The key? "To make it work, however, this kind of application requires aggressive marketing and online awareness campaigns, and mixing and matching online and offline initiatives."
    (tags: crowdsourcing ideas knightfoundation ushahidi pbs)
05.14.10
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links for 2010-05-14

  • Journal Register Co. Puts Digital Guys in Charge
    Kevin: CEO John Paton of the Journal Register Company is letting his actions speak for themselves. He has adopted a digital first strategy, and he's just announced the appointment of three digital execs to seniors posts.
    "The Journal Register Company has adopted a strategy of Digital First,” CEO John Paton said in a statement. “The appointments of Dan, Adam and Jon to these important roles with a focus on digital rather than print are indicative of our commitment to that strategy."
    (tags: newspapers strategy digital journalism)