I can’t untangle my personal finances quickly enough from HSBC, but after firing them for my day-to-day banking services, I still have credit cards with them for reasons I’ll explain. However, in the latest instalment of HSBC, the world’s most incompetent bank, I find out again that my credit card details “have been copied by a known fraudster”. Sigh. I only found it out after my card started to be declined because after trying to reach me more than a month ago, HSBC never got around to telling me about it.
In a departure from my normal blogging, this is an open letter to HSBC CEO Stuart Gulliver on why I’m firing his bank after seven painful years as its customer. Mr Gulliver pocketed a $11.1 m bonus in 2012 despite money laundering fines and poor corporate performance. I worry that our banks aren’t just too big to fail but too incompetent to survive. I’ve fired HSBC, but it’s time to demand retail banking reform. The least that consumers are deserve is a modicum of competence.
Just recently, one of my favourite blogs moved a new home on Wired and, in the process, moved to the Disqus commenting system. I’ve sat in many meetings where Disqus has been named as the desired commenting system. I have often found myself on the fence, preferring, say, the built-in WordPress commenting system over any third party system, but still… Read more →
I almost never, ever write about politics. I steer well clear of it. However, I’m going to risk it because I’m not sleeping well right now because it looks like my country, the once United States of America, is about to drive itself off a cliff. When I say the coverage of the almost entirely self-inflicted US debt crisis is… Read more →
Dramatis Personae Zephoria Inc.: An “internet marketing consulting company based in New York focused on helping companies maximize their online exposure through search engine optimization, web analytics, and marketing focused web development” who don’t have a clue about how social media actually works. Zephoria: danah boyd’s online nickname which she has been using since 1998. Tumblr: A sort-of blogging platform… Read more →
I remember four years ago, when Twitter was still a blossoming new service, the outages that they used to suffer. Within just a few weeks of joining, I realised what a great tool it was and how important it was to me. Like many others who endured ongoing disruptions to Twitter’s service, I publicly stated I was willing to pay…. Read more →
In 2007, Xfm ditched its daytime DJs, then axed all the remaining DJs in a shift to a fully automated playlist solution. I had been a loyal Xfm listener since day one in the mid-90s. I had listened on FM, via satellite TV when I left London and was out of signal range, online when I was abroad and then… Read more →
Please see update at bottom of post! There has been, ahem, quite a bit of buzz about Google Buzz since they started rolling it out across the Gmail network a few days ago. I first saw an invitation to it when I logged into my inbox yesterday evening. Being curious, I accepted Google’s invitation to try it out, but fairly… Read more →
Paul Carr has written a post for TechCrunch about citizen journalism and social media entitled After Fort Hood, another example of how ‘citizen journalists’ can’t handle the truth. Normally I ignore TechCrunch, but so many people I know were impressed with the post that I had to read it. Sadly, it’s riven with poor logic, straw men and factual inaccuracies…. Read more →
I wrote a post about jargon the other day, and in the comments someone asked me what I thought the worst bit of social media jargon was. I realised then that individual terms, even quite jargon-y ones, can be used in such a way that they can easily be understood because of the context. Equally, terms that by themselves don’t… Read more →