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Kevin: Lawrence Lessig and Joe Trippi's new project pushing for a mix of small-dollar donations and public financing for US Congressional races.
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Kevin: Ten ideas to make the Twitter web interface better. Some of these are small interface tweaks, but many are already built into stand alone Twitter apps.
Yearly Archives: 2009
Yahoo! behaving badly. Again.
In July 2007, Yahoo! gave users of it’s Yahoo! Photos service just three months to retrieve their pictures before closing the service and deleting all of the unclaimed images. As recently as December 2008, I was still getting comments on my post about it from unhappy people who had entrusted photos to Yahoo! and had only just discovered that their archive had vanished. I thought that Yahoo!’s behaviour in closing their photo service was pretty shoddy. I couldn’t understand why they couldn’t stop accepting new uploads, and delete people’s photos piecemeal, as and when they had been transferred to Flickr or some other photo service. For such a large company to close a service with so little communication to users and such a short time frame for those affected to act was incomprehensible.
That was eighteen months ago, so obviously things have changed at Yahoo!, right? They’ve learnt that data portability and clear, timely communications are important, right? I mean, they wouldn’t repeat such mistake would they? Summarily shutting down a service with almost no notice?
Sadly, yes. They would.
Three days ago I got this email:

I very nearly deleted it as spam, because it had no content apart from the two attachments. But, curious to know if it really was an official email, I took a closer look at the headers, then clicked “View” for the first “noname” attachment. I got this:

I checked out the links and yes, this is legit. This is the email that Yahoo! has sent its Yahoo! Briefcase users in order to tell them that all the files they had kept online are going to be toast at the end of the month. An empty email with two identical “noname” attachments. Well done Yahoo!, I think you’ve just earnt the first Strange Attractor Fuckwit of the Year 2009 Award. And it’s only February.
Unlike Yahoo! Photos, Yahoo! aren’t suggesting an alternative service, and they’re only giving users one month instead of three to get their stuff out. I only have one file in Yahoo! Briefcase, but that’s neither here nor there. It could have been something important and I could easily have deleted the email from Yahoo! as spam.
Why have Yahoo! not given people more notice? Why did their ill-conceived email have no content? Why put all the content in a couple of attachments? Why delete people’s data instead of archiving it until people can delete it themselves?
I’m not even going to get into asking why Yahoo! have ditched this service, instead of polishing it up and making it suitable for use in today’s cloud computing world. I’m just stunned that, once again, Yahoo! has shown such astonishing arrogance and disinterest in their users’ needs. Instead of learning from the closure of Yahoo! Photos and doing a better job this time, they’ve actually taken a step backwards.
Shame on you, Yahoo!.
links for 2009-02-28
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Kevin: Steve Yelvington takes a post by my colleague Charles Arthur who observed that news is fungible and moves it on. He looks at newspapers from a consumers point of view, and asks why people buy newspapers. "The problem of fungible commodities is that open markets relentlessly drive prices down toward the cost of production. You want profit margins? Look for scarcity."
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Kevin: My esteemed colleague Charles Arthur writes on his personal blog about why the fungibility of news means for the future of newspapers. In a word, he thinks that newspapers are screwed. The post paints a sobering portrait of the newspaper business. I think that a fair few clear headed people know where we're at, but I think the next step is to figure out where we go from here. News is no longer scarce. We're often chasing the same stories and produce a lot of the same content. We really need to ask what it is that we're producing of unique value for our audiences. The market is currently punishing journalists for not asking that question clearly enough.
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Kevin: I heard from an attendee at Webstock that Bruce Sterling just seemed to be 'trolling'. I think it's interesting to hear alternative points of view and keep a healthy distance with complex trends like Web 2.0. Not sure that this was a cogent critique
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Kevin: A discussion at BeebCamp on how the BBC should use Twitter. It's an interesting discussion that I am sure is happening in a number of media and news organisations these days on how (or if) they should use Twitter.
Rocky Mountain News Final Edition
Final Edition from Matthew Roberts on Vimeo.
A poignant presentation about the final edition of the Rocky Mountain News. It closed just two months short of its sesquicentennial. (Hat tip to Rich Levin who pointed this out on Twitter.)

Focus on editorial ideas, then find the right tool
My esteemed colleague and comrade in digital arms, Jemima Kiss, Twittered this very astute observation, in less than 280 characters, about Twitter and use of the micro-blogging application by news organisations:
jemimakiss: Common mistakes news orgs make with Twitter 1) That it’s all about Twitter, rather than how people are actually using Twitter and..
jemimakiss 2) They get fixed on using a tool, like Twitter, rather than working out what they want to do & finding the best tool for it. That is all.
She’s spot on when it comes to Twitter. There is a tendency for organisations to rush with the herd to a new social media service or site without thinking about what, editorially, they are trying to achieve. I’ve seen the same thing happen with blogs and Facebook. After entering the mainstream, some journalists demanded their own blog. Why did they want a blog? They saw it as a back door to having a column. They had always wanted an opinion column because it was a sign of status and as we all know, blogs are just opinion (sarcasm noted). A typical conversation in the industry might go like this:
Editor: How often are you planning on updating your blog?
Aspiring columnist: Oh, once a week should do.
Editor: Were you planning on linking to anything?
Aspiring columnist: Why would I do that? This is my column, er, I mean blog.
Editor: Are you going to take part in the conversation and respond to comments?
Aspiring columnist: No, of course not. I’m far too busy for that kind of thing.Editor: So why do you want a blog instead of a column in the newspaper?
Asprining columnist: *silence*
That’s not to say that the journalist wouldn’t get their own column, er, I mean blog, thus continuing traditional media’s focus on celebrity over interactivity. Some journalists make incredibly good bloggers, but when a blog is used simply to replicate what possible in print, it is an editorial waste.
Functionally, there might not be a great difference between a column-with-comments and a blog, but editorially, there is a huge difference.
- Bloggers post frequently.
- Bloggers take part in the conversation and respond to comments and questions.
- Bloggers link to the conversation on other sites.
Blogs take part in a distributed conversation in ways that columns rarely do, whereas columns – even ones with comments – provide a relatively closed, introspective conversation.
Jemima has flagged up how much the same is happening with Twitter. This all comes down to understanding how social media differs from traditional uni-directional publishing and broadcasting and thinking about the editorial concept and the unique opportunities for engagement.
links for 2009-02-24
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Kevin: We need more clear-headed analysis like this about what is working and what isn't with newspapers in terms of the business. Lauren Rich Fine says: "Bottom line, it becomes increasingly clear that newspapers are in dire straits. They won’t all survive, nor by the way, should they all. Newspapers’ unwillingness to grasp what is before their very eyes has been at the core of their current woes—but even if they had gotten it, the challenge would still be enormous."
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Kevin: Pramit Singh looks at 14 different business models for news, some real and a few simply proposed and asks which is the best one.
NUJ training chair at centre of blog storm
Over the weekend, I was tempted to write about the blog dust-up between Chris Wheal, chair of the National Union of Journalists training committee, and Adam Tinworth, the head of blog development at Reed Business International, on Adam’s personal blog, but I decided to let Suw fight her corner in the comments. However, I have written up a post looking at the debate with interviews from Chris and Adam over at the The Guardian’s media blog Organ Grinder. Adam’s post had kicked off a great debate about a range of issues, and I agree with him when he says that this kind of debate needs to happen out in the open.
I have to agree with Adam to say that this isn’t a print versus online debate. It’s not a bloggers versus journalists debate (thankfully). This is a new intramural debate amongst digital journalists. We’re now at the point where there are journalists who have been working online for a decade or more. This debate is amongst digital journalists who have embraced social media, and I’d include myself in that camp, and those who see it as a threat to traditional journalism values.
links for 2009-02-20
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Kevin: Charlie Beckett highlights a post by Nikki Usher in the Online Journalism Review in the US that shows why changing mindsets is just as important in building out skillsets at journalism organisations. One of the most important quotes from Nikki is: "Silos, departmental rivalries, and departments that don’t communicate with each other cannot exist if multimedia initiatives are to succeed."
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Kevin: Juliet Eysenck, a 23-year-old trainee journalist with Trinity Mirror's Paddington, Marylebone and Pimlico Mercury, successfully challenges a gag order in a manslaughter case using her knowledge of media law. Well done.
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Kevin: Steve Coast from the the OpenStreetMap Foundation talks about the groups work to create an open, Creative Commons licenced geo-data set. The Foundation loans out GPS devices to map areas. They currently have about 5GB of data.
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Kevin: The LA Times asks Angelenos about where they think their neighbourhoods begin and end. "For several weeks, we plan to listen as we finalize what will become The Times' standard for L.A. neighborhoods and the basis for more interactive projects to come." Excellent way to involve readers.
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Kevin: Visualising where US taxes go. Amazing way to show a lot of information. With the economic crisis, it's nice to see that this shows up on Martha Stewart if for no other reason, it means that Americans are re-engaging with politics.
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Kevin: With the passage of the stimulus bill in the US, the Obama administration has added details to its recovery.gov site. It's a very different way of government to operate. The stimulus bill ran into strong criticism from conservatives online. Follow #tcot on Twitter to see some of the strongly-worded comments. After a lack of transparency with the bank bailout/rescue (depending on one's view of the effort) has been very poor in terms of transparency and accountability. Will this site maintain public support of the effort by being more public, open and accountable? We'll see.
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Kevin: Fred Wilson explains why Hulu, the digital video download service in the US, should embrace Boxee, free media centre software that runs easily on Linux, Macs and Apple TV. Wilson's Union Square Ventures is an investor in Boxee. It's interesting that Hulu, Boxee and Fred are having this discussion in the open. I tend to agree with Fred when he says, "Hulu users don't understand the distinction between watching Hulu through Firefox or Safari and wathicng Hulu through Boxee."
BeebCamp: Books – how do people do linear media?
Adrian Hon – been interested in reading for a long time. Stats seem to show that people aren’t reading so many books [although I don’t think that’s true in the US].
Anecdote, why don’t people read more books? Because books don’t bleep, they don’t demand attention. Books that people feel they should read are the ones that everyone is talking about, where you want to avoid spoilers. Book clubs, make reading more social activity. The million book clubs in the US. Publishers like Penguin and Harper Collins court book groups. Interesting thing about book groups is that people often don’t talk much about books, they tend to gossip. Adrian never felt like joining a club, didn’t think he’d find a group that would be interested in the sort of fiction that he’d enjoy.
How do you address the problem where you go to the book club, and the club wants to read a book that you really don’t want to read, and this happens quite often? People have specific tastes about fiction. So you don’t want to not go, because you lose out on the social side of things, but at the same time you don’t want to have a miserable time. Book clubs are also timed both too often, or not often enough. Weekly commitment can be hard, and if it’s a great book you want to read it faster.
Book parties. Plan three months ahead. Say you’re going to read five books, and people can then pick their books and there’ll be someone there who’s also read it.
Online book clubs, tend to use forum or blog software, difficult for addressing different sections of the book. Community management problems.
Interesting things done; Golden Notebook, got eight women to discuss the book The Golden Notebook, put the text online, split the pages up, and these women could go and discuss the pages. Was kind of interesting to see all that marginalia and discussion in the marginalia. Problem with this is that’s a closed system. If you’re a member of the public you couldn’t comment on any of the pages. It was also not always appropriate to comment on the pages, sometimes you wanted to comment on the paragraph or on the book as a whole. Used a WordPress module that was really unusable.
Adrian has been working with a friend who knows Drupal. Wanted to know how to do marginalia and annotations. First try was taking The Moonstone, Victorian thriller. Project Gutenberg. Split in into pages and put it online. Commenting on pages is not a fun way of doing things, plus no social features.
Drupal module where you can comment on individual paragraphs. Other sites can do this, so you can do this on any text you like. It’s free. You can make online margin notes, anonymously or as a registered user. Fun. Can really drill down in terms of comments. Issue is that people are still reading the book separately, not t the same time as each other. Point of a book club is to see the comments of or friends not random strangers.
Next version of this is going to weave in the friend list functionality of Drupal, so you’ll be able to filter the marginalia for your friends’ comments. Can still see everyone else’s.
So that’s nice, but if you want to read a book together you want to know a couple of things, where people are in the book so you don’t spoil it, don’t want spoilers, but also want to see comments adding to a book that you’re reading. Be nice to see comments announced via Twitter. So system will record where you are, what your latest page is, and be able to send out Tweets to you about comments left on the book by your friends, and ideally, if you’re reading the book away from the computer you can send a tweet with a hashtag and page number and itill add a comment.
The idea is to keep it really simple. All this social functionality is not going to come for a few weeks, probably longer. Probably going to put on a fun book and see how people use it.
This is just about having fun with your friends. Want to give your friends a book, want to read it together, want to talk about it, because the book doesn’t ring. This will let people read together, but not in that clunky “one page at a time” way. Will probably be at “wereadstories.com” [laughter].
</adrian>
What about voice to text, get people to book mark and then do something like Spinvox to send a comment.
Drupal modules will be released for free as it’s open source.
Archive content that the BBC has, such as scripts, such as the old Dr Who scripts, being able to annotate those, read them socially with your firneds.
This isn’t a new idea, but making it easy to do and make it more social.
Bad Movie Club, everyone watch The Happening, and everyone got together at 9pm (at home) to watch it together, people went out to get it. And contributed by Twitter.
That happens with Dr Who, Election. If people are doing that with TV shows, if you can tie the tweets in time back to the original broadcast you’re annotating it.
Annotated video, Viddler, comments on timeline.
Being able to deep tag stuff, at the actual moment, something more immersive, more visual.
Putting text, audio, video comments at different parts of timeline, and make them user friendly so that it doesn’t take away from the original video.
Text annotation, GPL licence mark-up, so they made it so that you could see form the density of the colour of the annotation how many comments there were. Released now as Co-Ment.
Not true that people don’t like reading text online, they do. People read text on iPhones, awful display, when things are good enough they will read it. If you put up something that has sufficient value, social or otherwise, they will read it on the screen. Obviously books on Project Gutenberg are free, but they’re not printed, so putting them in a social system like this might encourage people to read more.
Not just about whether screen is portable etc., it’s also about typography and how things are presented.
Kindle allows people to annotate text, and they will certainly release something that allows people to share those annotation. If they don’t, someone else will.
There’s reading for pleasure, reading the paper book, but there’s the “I need to remember this”, and that’s about looking things up, not necessarily to read the whole thing.
Reason people go to book clubs is to talk. The book is a social object. So you’re linking the conversation back to the book, use the power of socialisation to get people to read books again. Is there room there for people to just chat in general.
Am sure people will leave comments and in-jokes, etc., and to be able to link to say, fan fiction version.
Could work well in education too.
Extending social tools in a better way. None of this stuff is high-tech, it’s just only now that people realise that following someone on Twitter is something people like doing. Easier to put a link to reference something.
Making it easy to put the text in, can just copy and paste from Project Gutenberg, works our paragraph tags and splits on new lines. Atm you need to know how to use Drupal. Thinking about developing an import tool. If one can get properly marked-up text, it’s very easy.
Index an entire book, e.g. if you’re listening to the audio book you want to be able to find where you are. Page numbers don’t mean anything in digital. Golden Notebook has page numbers for US and UK versions, so you have to switch between them.
Ways to tag the content. Could look up the time code, where you are in the audio and if there’s a way of reference it back.
Scenes are the building block for fiction but how would you mark that up semantically? Or even agree with it?
Wide applications for a system like this. Ways to mark up any sort of text.
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BeebCamp: Co-creating content with BBC stuff
Session in reaction to the collaboration session earlier which was focused on UGC as something people give to the BBC, and to look at how the BBC can give more content, not just data, back to the audience.
BBC Backstage are trying to do this, creating a new blog that’s creating original content and releasing it all, everything in raw form, out on Archive.org, wherever. Probably be under an CC-attribution licence. Video, put as much metadata as much as possible, so will release scripts. Will be available in a big bundle that people can download if they want, and be released in different cut versions that people can remix as well.
Radio 1 put together a cinema advert, and plan is to get the assets online and let people mash it up, even take the piss out of it then.
What happened to the Creative Archive? [Much laughter.]
Rather than it just being a big central archive, things are being released in different places.
But the rights issue was never solved. For a 3 minute news package, content came from lots of different rights owners, so assessing the rights for an archive is functionality almost impossible. One problem with the Beethoven release as that they discovered at the last moment that there was a freelance conductor and they weren’t sure about the rights.
Creative Archive is looking backwards. The Radio 1 ad is taking marketing assets and releasing it. Backstage is releasing data. But is anyone commissioning an entertainment programme and then releasing it?
It has been tried. one project tried to create a library of material from a variety of sources, but the uptake was small because there was no focus, there was no clear call to action. Made it so open that people didn’t know what to do with it, didn’t think that there was mush point.
Why try to anticipate what people want? Why not see what communities exist and give them the chance to do something. Why are we chasing down Dr Who knitters? That’s disturbing.
JK Rowling doesn’t mind people doing fanfic, so long as it’s not commercial. And so could do that with a lot of things with the BBC, how do you enable that?
Is anyone setting out to do that?
Why are we doing this? Is that the best public value? Talent management – they are unhappy about people saying nasty things about them on BBC sites. Content producers don’t like fans to do stuff with their content. If only one small part of the audience gets something out of it, and the producers dont’ like it, why are we doing it?
Most people here would give most things away, why not? But that’s not the broader mindset, because they don’t see the value of it.
Have to start somewhere, and people aren’t willing to try to start anywhere. Don’t know why no one has tried it, doing a story and letting people just run with it. People’s natural inclination is to subvert it.
It’s a leap of faith. One project was a story for kids, wanted to leave it open to see how they would engage with it, and it’s been great to see what they come up with. The second thing is that, for kids, you have to provide the tools as well. It’s fine to leave assets around, but not everyone has the tech available to them.
Why do we think that more is better? Wouldn’t it be great if it was democratic and let it go, but it does make sense to editorialise in a certain way.
One place that is doing that is Teachers’ TV, and the teacher’s are pushed to take it and use it.
Is the idea that content will naturally be subverted true? Will people really do that as a de facto response? And even if they do, is that a bad thing? In the right context that’s fine.
Dynamic of the culture is challenging. On the one hand you’ve people who want to give things away, and on the other hand you have people who want to control.
Do the lawyers ever talk to marketing before they get on the case of someone who’s doing something, because a lot of this UGC is great publicity.
Big Weekend, mixing up people’s own photos and the professional photos, in a programme, create something completely unique ad that’s small but popular.
Fear that people are going to be horrible if we let something out. So long as the product is good, and it does need to be good, brands are surprised by how positive it can be. Brand managers don’t realise that often people talk positively and will defend the brand, if the brand is good.
Great fear of being criticised in public. Ignoring it doesn’t stop it happening, if there is negative stuff, you have to engage with it.
Letting the audience take the piss a bit endears the brand to the audience.
None of this does not apply to the Middle East, where the state broadcaster is the voice of the state. If they took the BBC’s content then it might seem like endorsement from the BBC. Perception that by putting things online, it’s encouraging people to use it, and that would be seen as the official voice of the UK. [I’m having problems following the logic of this argument.]
What if the BNP uses the footage? Backstage has a “no political usage” clause in its licence.
But need to treat different types of content differently, so children’s content is treated differently to news footage. But we shouldn’t let concerns about certain types of content stop the development of uses of other types.
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